EDF EnergyReviews of edftrading.com

I have been waiting in today for an engineer to come and fit a smart meter monitor, who never arrived.Depite having an email confirmation and job reference number,which was sent by a guy called Christian Dixon. After speaking to 3 members of staf customer service today- two totally useless and one a bit more helpful,I find that the appointment should never have been made,as my smart meter is no longer compatible with a monitor. This is the worst customer service I have ever received from a power company.And,as soon as my fixed tariff is finished,I will be off to another supplier,and good riddance EDF!!! Ian Darroch, Bo'ness. Since submitting this review I have had no response whatsoever from EDF.Which doesn't really surprise me!! I now have a smart meter which does not work installed by a company who send emails about engineer visits which don't exist.My advice- stay clear of EDF!!!!

Absolutely dreadful service. It as if they really don't give a stuff.

Still no contact from EDF. Their full resolve date was 22/7 then 23/7 and guess what? Not even a txt call or how's your father! Still no smart meter 6 month later, nothing. My prev 2 star review is now 1 star. EDF promises broken, so time for the customer to take action as opposed to the other way around. EDF - YOU FAILED

I have just submitted a complaint to EDF complaint team. I have a pay as you go meter and for some strange reason they cannot convert it to DD account. They cannot do auto top up either. I cannot see my balance on the account and I am having to manually top up every week or my gas gets cut off, which has been happening several times. It is extremely inconvenient to manually top up or phone up to get the gas connected every now and then. I M a busy mum with two kids working full time and I found this really not acceptable in This time and age. The customer service has promised to call me back with valid reasons but they Never do. Spent hours and hours on the phone to speak to someone or set up account but then back to square one when things gone wrong and they cannot explain why. They cannot explain the technical problem with auto top up and the DD account issue. I am stuck with them since no provider take new customers any more.

I received very informative information. The person I spoke to was considerate and knowledgeable and very helpful. Thank you for help when needed also a very patient person I was connected with listened.

They agreed a standing order of £165 pm starting APRIL. then took £490 in June without warning. SHARKS !

Useless. Website never works. Move been trying to access my account to assess my current contract and look at future options and I can never access the site. Firstly, the website was overloaded by demand. Latest, this morning the site is “closed for maintenance”. One suspects EDF simply want to make switching more difficult by marking access to current contract info hard to get. Energy companies may all be bad but EDF seem especially so. Thanks for reading.

i have been in contact with edf since august 2020 regarding my in house smart meter monitor and after countless telephone conversations and internet chats they have yet to resolve the issues they made many promises to get their meter team to call me many times i am still waiting very bad customer service