Eden BrothersReviews of edenbrothers.com

Response from Eden BrothersOct 9, 2026

Hello! I'm so sorry to hear that your expectation of that Zinnia variety was unsuccessful. We'd be happy to connect you with our horticulturist, Emily, to discuss the specific variety you had. Our Grow Guarantee ensures that you're covered if your seeds weren't the correct product, and we'll replace or refund your order, whichever sets your garden right. Every seed lot we sell is tested before it ships, so when a variety doesn't come up as expected, we want to understand why. Please reach out to us at [email protected] with your order number or call us at 855-440-2929, and we'll make it right. We wish you the happiest Fall season!

Response from Eden BrothersSep 28, 2026

Thank you for providing your feedback. We are so sorry to hear about your experience & understand how frustrating that can be when something doesn't arrive or within the expectation of that delivery window. We would love to assist you & look into this matter for you. Would you please provide your name, information, or order number so our customer service team can contact you best? If you don't feel comfortable leaving that information here, you can email us at [email protected] or call us at 855-440-2929. We strive for the highest quality products & customer service team experience, according to our Grow Guarantee we try to make it right with each order. We wish you the happiest Fall season ahead & hope to hear from you soon!

Response from Eden BrothersSep 15, 2026

We’re sorry to hear that our previous response added to your frustration. We understand your expectation that we reach out directly, especially since your contact information is already on file. We’d appreciate the opportunity to address your concerns personally and work toward a resolution. We apologize for the inconvenience and appreciate you bringing this to our attention.

Response from Eden BrothersAug 24, 2026

We’re very sorry to hear about the germination results you described, we are happy to hear that customer service was able to replace the initial package. We’d really appreciate the opportunity to look into this further and to understand what happened. Could you please reach out to us at [email protected] with your order number? We take feedback like this seriously and would like the opportunity to make this right. Thank you for bringing it to our attention.

Response from Eden BrothersAug 19, 2026

We’re very sorry to hear about the difficulties you’ve experienced with our website. Our website was recently updated with the goal of creating a better shopping experience, and we truly appreciate your patience as we continue to make improvements. We completely understand how frustrating and disappointing it must be to receive an empty package, especially after investing in your order. If you could please provide your order number, we would be happy to review the situation and determine how we can best assist you. We appreciate the opportunity to make this right and look forward to continuing our relationship with you.

Response from Eden BrothersAug 18, 2026

We’re very sorry to hear about your experience. The germination results you described, along with not receiving a response after reaching out to our customer service team, are not the level of product or service we want any customer to experience. We’d really appreciate the opportunity to look into this further and understand what happened. Could you please reach out to us at [email protected] with your order number? We’d also like to know which seed varieties were affected so our team can investigate both the germination concerns and your previous attempts to contact us. We take feedback like this seriously and would like the opportunity to make this right. Thank you for bringing it to our attention.