Ecwid by LightspeedReviews of ecwid.com

Developer here, established, some large Ecommerce clients... I wanted to look at this product, I've historically been a fan of Lightspeed so this was extremely interesting to me, I am actively looking for headless options... They would even give me a trial. How are you meant to assess something without a trial? I wanted to try 2 features based on the membership system, which is in one of the higher packages. And they said, "We don't have free trials, I am sorry about that.". It's a shame, as the software genuinely looks good, just shocked their customer service doesn't match that of Lightspeed

Ecwid is great. I was helped immediately when asked for assistance and they even gave me 1 free month membership after I paid for a year service. Unlike other companies Ecwid seems to really care about their clients and I feel more accepted than tolerated, also they do not push this radical far left wing agenda on their social media which other providers do. They are professional, friendly and a great alternative to Shopify Great job Ecwid! MAGA !!

I am very happy with the website, works perfectly, it is quite simple and easy to use, for clients to navigate also. I made it to look very professional ( according to people that know me) and it wasn’t difficult. I would again choose Ecwid.

My ecwid account was banned just because it was in Russia. Upd. No other services like Google, Notion or anyone else banned the whole account - only Ecwid.

As a business we never found Ecwid an effective route to market: our sales dropped off immediately and drastically following the move to Ecwid. However, the final straw came when Ecwid made unauthorised, and apparently untested, changes to our site rendering Paypal inoperable.

WORST CUSTOMER SUPPORT! I WAS TOLD TO WAIT FOR RESOLUTION TO MY CONCERN FOR MORE THAN TWO WEEKS AND I HAVE NOT RECEIVED ANY FEEDBACK. THE ISSUE WAS NEVER RESOLVED AND I WAS MADE TO WAIT, OVER AND OVER AGAIN!

As an "old" person with limited technology experience, I have found customer support at Ecwid both fast and reliable for my sometimes "probably silly" questions. I have instant site and there have been times when they have helped me navigate some special options and send me coding, as well as explained things I didn't quite understand. I have been completely satisfied with their chat feature, being skeptical at first. Not only do the helpers have cute name (e.g. "Pinky"), which is really irrelevant, they really dig into what is needed and instead of feeling like they have to move on to the next person, they get into the nitty gritty. With other help chats, I have experienced long delays because you can tell they are helping more than one person at a time. Here, it feels like they are right with you the whole time, even if they aren't. They really seem focused on me and my issues when we are engaging. One time, I was being helped for 45 minutes, with issues being resolved the whole time. Having a full transcript of all the interactions sent to email is also so helpful for later. Although this is dated for a specific date, since the date I opened my store they have consistently been nice and helpful. I honestly don't understand the negative reviews. I have had nothing but good results, solutions, and confidence that they have helped improve MY customers' experiences.

very fast speed and reliable