Joel T.
Susan did a fantastic job of…
Susan did a fantastic job of facilitating each meeting
Response from ECRMMay 29, 2026
We're happy to hear you had a great experience. Thank you for your feedback.

ECRM brings efficiencies and effectiveness to the buying and selling process by propelling connections between buyers and suppliers through key programs that utilize virtual and face-to-face platforms. With 30 years of experience, ECRM’s Category Sessions promote relationships, forward thinking insights along with process efficiencies. ECRM works with companies around the world in a variety of different categories including food & beverage, general merchandise, health & beauty care, pharmacy & medical markets and foodservice.
ECRM (ecrm.marketgate.com) has 184 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Sales & Marketing · Cincinnati, Ohio
Excellent

Sales & Marketing · Cincinnati, Ohio
Excellent

Sales & Marketing · Cleveland Heights, Ohio
Excellent

Sales & Marketing · Amherst, Ohio
Excellent
184 approved reviews, newest moderated first
Joel T.
Susan did a fantastic job of facilitating each meeting
Response from ECRMMay 29, 2026
We're happy to hear you had a great experience. Thank you for your feedback.
Anne S.
Great Meeting and Jen S. and Charlie (our hallway manager) were the best to work with. Any requests we had were answered quickly and completely.
Response from ECRMMay 29, 2026
We are so happy to hear you had a great meeting! We appreciate your kind words about our team.
Navya J.
Charlie was awesome!!
Response from ECRMMay 29, 2026
We appreciate your kind words about our team.
Andrea L.
Susan was fantastic! She was very friendly and always on top of making sure every meeting and people knew where to go.
Response from ECRMMay 29, 2026
We're glad you enjoyed your experience. We appreciate your kind words about our team member!
Tyler D.
Charlie has been great this week. His communication is top notch. During a meeting, a customer was looking for a refreshment and Charlie overheard. As we finished our meeting, Charlie had their request waiting on them as they walked out the door.
Response from ECRMMay 29, 2026
We are so glad to hear about this wonderful experience! We appreciate you sharing such positive feedback with us.
Ashley M.
Susan Buice was amazing, she took great care of us going above and beyond making sure we didn’t need anything like coffee, water you name it she would get what we needed! Helped our customers navigate to where they needed to go. The property was amazing. Our room was perfect I think the buyers had a bit of trouble finding certain areas but with the help of Susan she made it better!
Response from ECRMMay 29, 2026
We're so happy to hear you had such a wonderful experience! It's fantastic to know our team made your visit so comfortable and easy. We appreciate your kind words.
Moussa M.
All the personal that assists us and guided us the ecrm connect was user friendly and Jen is the best
Response from ECRMMay 29, 2026
We're happy to hear our team provided a user-friendly experience. We appreciate your kind words.
Bryan M.
Susan was fantastic!!!
Response from ECRMMay 29, 2026
We appreciate your kind words about our team.