Laura Y.
Tracking # they sent me was invalid
Tracking # they sent me was invalid. Cancelled order & monthly subscription after reading BBB report (very very low score) describing people not receiving orders and customer service not responding.
Response from eCosmetics.comJul 14, 2026
Thank you for your review. We sincerely apologize for the inconvenience and understand how frustrating this experience may have been. When your tracking information was initially provided, the carrier had not yet activated the tracking link, which can sometimes take up to 24 hours to update. According to the carrier's records, your order was successfully delivered. A member of our Customer Care team previously responded to your concerns and has reached out again to further assist you and work toward a resolution. If you still need assistance, please don't hesitate to contact us. We're available Monday through Friday, 8:00 a.m.-9:00 p.m. EST, and Saturday and Sunday, 9:00 a.m.-7:00 p.m. EST.


