Kirsten R.
Great Product & Service, But Too Much Packaging!
Great product, quick shipping, good price, but the packaging was superfluous…I ordered an eyebrow pencil and it was packaged in a box big enough to hold 100 eye pencils, with lots of bubble wrap. Very wasteful. A small envelope mailer would have been more appropriate.
Response from eCosmetics.comMar 7, 2022
Thank you for the feedback! We are sorry to hear that the packaging was not to your liking. Unfortunately, we use larger boxes and packaging to ensure that the products make it to you safely. I apologize for the inconvenience. Please, let us know if there is anything else we can do to better your experience for future orders. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.