eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJul 4, 2022

We're very sorry for any inconvenience or confusion you've experienced using our coupon code, and that it did not apply to your item. With our promotions and coupons, our emails mention that exclusions do apply. When applying a coupon to your cart, a message will be shown next to the item if it is not applicable. If you are ever having trouble applying a coupon or have questions about your coupon applying to a specific item, please contact us so we may quickly assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 2, 2022

We are sorry you are not satisfied with the shipping time frame of your most recent order. Our goal is to have your order to you within 2-4 business days for expedited shipping. According to your tracking details, your package is already on its way. Please be advised that the expected delivery date may change. We will be calling the carrier as well to check for additional information regarding this shipment. We sincerely apologize for any inconvenience this has caused you. A representative has contacted you regarding this order and a resolution has been provided. Please, let us know if there is anything else we can do to better your experience, as we greatly value your business. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.