Lei C.
Very slow shipping speed
Not sure what’s going on nowadays with logistics at ecosmetics. It’s claimed to deliver products within 2-8 days, but l‘ve waited for two full weeks to receive my products every single time this year!! Doesn’t help at all even with calling customer service.
Response from eCosmetics.comOct 29, 2023
Thank you for your feedback. Our goal is to have your order delivered within 2-8 business days with our standard shipping. We sincerely apologize for any inconvenience this has caused you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us directly so that we can assist you further.


