Yamin S.
I used wrong credit card to purchase so…
I used wrong credit card to purchase so that i lost cash back from my correct credit card promotion. But cosmetics has no cancel order option Unless u call Customer service. I don't want to call so i just didn't cancel the order But i lost cash back from unable to switch back to use my correct credit card.
Response from eCosmetics.comAug 10, 2026
Thank you for taking the time to leave a review. We’re sorry to hear about the frustration you experienced with your order. While orders may not be able to be canceled directly through the website, customers do not have to call us to request assistance. Our Customer Care Representatives are always happy to help, and we’re available via email, chat, or phone. Our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.


