eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comMar 3, 2024

Thank you for the 4 stars! However, we are very sorry to hear that your order arrived damaged in shipment. We would love the opportunity to assess any damages and provide you with a quick resolution. A representative has reached out to assist you further. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMar 2, 2024

Thank you for contacting us. We apologize for any confusion or inconvenience. We only source brand-new products made by the original manufacturer from our suppliers or from the manufacturers themselves. I can assure you that every product eCosmetics sells is brand new, authentic, and guaranteed. As L'Oréal owns SkinCeuticals, there has been manufacturing in France and Texas, USA, which is where SkinCeuticals is based. It appears the item you received from us was manufactured in France. As products are sometimes packaged for sale overseas, you may notice a slight variation in the packaging. There is a slight change in manufacturing per batch. We do offer 100% satisfaction guaranteed, so if you are unhappy with the product you ordered, you are welcome to return your item to us within sixty days for a full refund. One of our representatives has reached out to you for further assistance and to resolve this as soon as possible. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and at 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comMar 1, 2024

Thank you for your feedback! We make every effort to ensure the merchandise on our site is in stock. However, if there is an item currently out of stock on our website, we would be more than happy to put you on an inventory notification list, or you can add your email under the product shown to be alerted when it is restocked. If you ever have any questions or concerns, our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.