Bold.colors
2 of the 7 items have been used and…
2 of the 7 items have been used and missing a shadow stick inside tube. Update*** 4:23pm Customer rep reached out to me very quickly and they informed me they will be sending out replacements. Service was prompt and the customer rep took the matter seriously. They are wonderful when it comes to returns and ensuring customers’ issues are handled well.
Response from eCosmetics.comApr 17, 2024
We deeply apologize for any frustration or inconvenience. We can assure you that we do not sell used items, and we only source brand-new products made by the original manufacturer from our suppliers or the manufacturers themselves. We have been in contact with you regarding this, and a resolution has been issued. A Customer Care Representative has reached out once more to further assist you. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.