Brea
Just ordered a 3rd time - would give 4.5 stars
4.5 stars. Really solid ordering experience with room for improvement. The website functions well and they have a fantastic return policy (though I haven’t utilized it). Great selection, but I did notice “out of stock” on several higher-end products I was searching for. First delivery took ~10 days to arrive. The others have been better on time. So far, I would definitely recommend and will continue to purchase.
Response from eCosmetics.comJun 14, 2024
Thank you for your feedback. We're glad to hear that you find our website easy to use and appreciate our return policy. We strive to offer a wide selection of products, and we apologize for the "out of stock" notifications on some higher-end items. We appreciate your patience with the delivery times and are happy to hear that subsequent deliveries have been timely. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.