eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJul 22, 2024

Thank you for your feedback and the 4 stars! We’re glad to hear that you found our prices to be good. Our standard $6.95 shipping fee helps cover the costs associated with processing and delivering orders to ensure they arrive safely and promptly. Rest assured that we do offer free shipping on orders over $49, as long as the total is $49 after any tax or discount is applied. Please let us know if you have further questions or concerns. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 21, 2024

We are very sorry to hear about your experience. We work diligently to ensure that all images reflect a product in our inventory in its most recent packaging. We would love the opportunity to look into this further and resolve this issue for you. A customer service representative has reached out to you via email to provide further assistance. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJul 19, 2024

We are very sorry to hear you are unsatisfied with the product you received. A customer care representative has contacted you regarding your order and has been working diligently to resolve this matter for you. Please let us know if there is anything else we can do to improve your experience, as we greatly value your business. Please feel free to contact us as well. We are open Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.