eCosmetics.comLooking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.
eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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david O.
Getting what I was looking for was fast and easy.
Response from eCosmetics.comAug 21, 2024
Thank you for the 4 stars! We are so happy you had a positive experience, as we strive to provide excellent products and customer service. Please don’t hesitate to contact us if you need assistance with anything. Our Customer Care Representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.
Jen R.
I ordered form cosmetics for the first time recently. There is a product I wanted that I could only find on this site, so I decided to give it a try. Since I received 25% off for my first order, I tagged on some hair care products I love as well. First of all, I double checked the prices for the hair care products (Innersense) on the Innersense site as well as cosmetics and I was getting a good deal. So that is a plus! The products arrived and the top was loose on one of the Innersense products so there was some leakage. Not a ton, but a coating of product on each item in the box. I rinsed off the bottles and sent an email o customer service just to let them know-not to complain. After all, I only lost a touch bit of the product due to leakage. They emailed me back WITHIN MINUTES!!! They wanted to look into this further, stated this is not acceptable for them, and wanted to give me a credit for a future order. Very impressive!!! They (Rose) were so friendly and emailed a couple of times back and forth to let me know that they were sorry for the inconvenience. Anyways, I am very impressed with the customer service. This is not a random wholesale website based halfway around the globe. They really seem to care
Response from eCosmetics.comSep 11, 2024
Thank you so much for your detailed and positive review! We're thrilled to hear that you had a great experience with our customer service and found our prices competitive. We’re sorry about the leakage issue but are glad we could address it promptly. Your satisfaction is our priority, and we're grateful for your kind words and for giving us a chance. We look forward to serving you again.
Donna S.
When I checked out, it gave an option that if I spent $12. more, I could qualify for free shipping. When I added an item that was $29 more, I did Not get the free shipping…It gave me an option again to spent more for free shipping… Scam?
Response from eCosmetics.comAug 20, 2024
We deeply apologize for the inconvenience and any confusion this may have caused. Our policy offers free shipping on orders of $49 or more, calculated after applying any coupons and before taxes. After applying your coupon code, your total came to $46.86, which is why the shipping fee was added. We understand this may be frustrating and we’re truly sorry for any misunderstanding. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday. Please contact us with questions or concerns so we can quickly assist you.
D N.
prompt, efficient service
Response from eCosmetics.comSep 11, 2024
Thank you for your review! We are so happy to hear you enjoyed your experience and look forward to your next order.
Zeen
Great products and great prices! Wow, fast shipping also! I placed my order about 12 hours ago and it’s already shipping! Love it!
Response from eCosmetics.comSep 11, 2024
Thank you for the 5 stars! We are so happy to hear that you have had such a positive experience with us. Your satisfaction is our top priority, and we look forward to your future orders.
John J.
I suggest you let the customer know shipping information, such as the exact date shipped and the name of carrier.
Response from eCosmetics.comAug 19, 2024
Thank you for your feedback and for leaving us a 4-star review! We appreciate your suggestion regarding more detailed shipping information. To clarify, we use USPS, UPS, and FedEx as our primary shipping carriers. However, due to the way our system is set up, we're unable to determine the exact shipping carrier or date at the time of your order. Our company goal is to have your order shipped within 2–8 business days. Once your order has shipped, you'll receive an email with your tracking information, which includes the carrier name and link to tracking updates. This will allow you to check the status and whereabouts of your package directly. If you have any further questions or concerns, our customer care representatives are available Monday through Friday from 8 a.m. to 11 p.m. EST and on weekends from 9 a.m. to 9 p.m. EST.
Evelyn M.
Easy to order love the quick shipping all together I'm well pleased
Response from eCosmetics.comSep 11, 2024
We are so happy to hear you had a positive experience with us. We strive to provide our customers with the best possible experience.
Patricia E.
Item came in a timely manner and was exactly what I ordered at a great price.
Response from eCosmetics.comSep 11, 2024
Thank you for your great review! We're thrilled to hear you loved the prices and fast shipping. We look forward to your next order with us.
