Youn C.
Quality is awful
I want to warn any customer who buys the product from eCosmetics.com. Please test the product soon as you receive! I got SkinCeuticals's C E Ferulic in May 2024 and did not use the product till October since I was finishing the old bottle. Yesterday I opened the new one and it smelled like alcohol and I can tell it was not the right product. I am a long time user and big fan of SkinCeuticals's C E Ferulic and I know what true quality of this product is. It was my first experience with eCosmetics.com and not really happy with the quality of product. It pass the refund or return period which is 60 days so I have to trash this today. If you are new user for SkinCeuticals's C E Ferulic, please order it from authorized authentic store first so you can compare the quality with the product from eCosmetics.com If you are current user and you are happy with you quality, please open the package soon as possible so at least you can get a return or refund in case the quality is not there. Still recommend to try this product from authorized and authentic store to compare the product to find out true quality of this beautiful product! I love this product and am huge fan so I recommend everyone I know… just can not trust the product from eCosmetics.com *Reply to the reply: Soon as I received it, I put it inside of the bathroom cabinet so it was stored in dark and cool temperature. I know well enough how to handle this product. So if there is any problem, it should be product itself or delivery transit problem.
Response from eCosmetics.comOct 17, 2024
We are very sorry to hear about this issue. I can assure you that every product we sell is brand-new, authentic, and guaranteed. We do not sell imitations, knockoffs, or expired products. We only source brand new products made by the original manufacturer from our suppliers or from the manufacturers themselves. Upon checking, your order was delivered in May 2024 and it is likely that the temperature changes in transit or how the item was stored may have caused a slight oxidation or has affected the smell or consistency of the product. We can assure you that this is not the way we intend for our items to arrive. One of our representatives has reached out to you as well. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.