Np
The product is great
The product is great. It arrived early. But one thing I am not really satisfied with is the customer service. I emailed them multiple times but still haven’t received any response yet. However, I will still recommend my fiends and family to buy stuff from this platform!!!
Response from eCosmetics.comNov 16, 2024
Thank you so much for your 5-star review and for sharing your feedback with us! We're thrilled to hear that you love the product and that it arrived ahead of schedule. We are sorry to hear you were not satisfied with the experience you had with our customer service. This is not the level of service we strive to provide, and we’re committed to improving. We deeply appreciate your understanding and your willingness to recommend us to your friends and family despite this. We have attempted to contact you regarding this as well. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.


