victoria P.
terrible customer service
I am on hold with ecosmetics and have waited 10 days to receive my package. They have yet to even mail my package out. I am not happy. They just told me they are experiencing delays and can't tell me what item they do not have in stock or why they can't ship the items that are in stock.
Response from eCosmetics.comJan 22, 2025
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience caused by the delay with your order. While we strive to ship orders within our standard timeframes, unforeseen circumstances at some of our separate shipping facilities have unfortunately led to delays. We understand how important it is for you to receive your order promptly and we have been in contact with you to further address your concerns. Our Customer Care team is available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on weekends.