eCosmetics.comReviews of ecosmetics.com

My product was correct and complete. It arrived quickly and in tact.

Very happy with my purchase just shipping took a while

Came across this site by accident. WOW what a SMOKING DEAL I got on Polo 67 (6.7 once). The entire order went very smooth. Delivered in a very quick manner. So glad I discovered this site. Will definitely be ordering more from them.

I ordered SkinCeuticals C E Ferulic - 1oz and the item has never delivered just saying "preparing" without any explanation on the website after I waited about 3 weeks. Then the customer service told me it would take another a couple of week. They did not treat the customers with a sincere attitude so I canceled my order.

Very disappointing experience. Two of my orders were combined into a single shipment, but item I paid for were missing when the package arrived. Customer service says their internal records show that all items “should have been included” and that they are reviewing warehouse footage. However, they have declined to compare the actual physical weight of the package handed over to DHL with the expected weight of all the products that were supposedly inside. This is particularly concerning because DHL’s physical shipment weight could provide objective information about whether the package actually contained all of the items when it entered their possession. As a customer, this leaves me in a very concerning position: you can pay for an item, not receive it, and then simply be told that the company’s records say it should have been in the box, while an objective weight comparison is not being provided. I have never had this kind of experience with any other company in the U.S. After paying for an item and then having to fight simply to receive either the product or a refund, I do not feel ordering from this company is worth the risk. At this time, I have not received any refund, replacement, or other resolution from the company. I will update this review if and when the issue is resolved. Update - Order #6329232: The company responded to my Trustpilot review asking me to contact them, but I had already contacted customer service on August 31 by both email and chat. I was told that a ticket had been created for the shipping department to investigate the missing item. Since then, I have received no meaningful update. No refund was provided, and the missing item was not sent. Today, the chat was not working, so I sent another email, but once again I have received no response. At this point, the problem is not only the missing item, but also the lack of resolution and follow-up from customer service.

Very disappointing experience. Two of my orders were combined into a single shipment, but the item I paid for was missing when the package arrived. Customer service says their internal records show that all items “should have been included” and that they are reviewing warehouse footage. However, they have declined to compare the actual physical weight of the package handed over to DHL with the expected weight of all the products that were supposedly inside. This is particularly concerning because DHL’s physical shipment weight could provide objective information about whether the package actually contained all of the items when it entered their possession. As a customer, this leaves me in a very concerning position: you can pay for an item, not receive it, and then simply be told that the company’s records say it should have been in the box, while an objective weight comparison is not being provided. I am still waiting for either the missing items or a refund. I will update this review if and when the company resolves the issue.

It has truly been quite an experience. I came across the live, and I was pleasantly surprised by how easy the directions were to follow. Everything was clear and straightforward. I’m happy to wait for my purchase and truly appreciate the experience. Thank you! Liz Diana Martinez

I got the wrong product?? Where’s is my maison Margiela on a date