AR
Terrible service
Terrible service. I made two orders and none of them was received after two weeks. No shipping number can be provided by them. They don’t want to issue a refund. Looks like a scam to me!
Response from eCosmetics.comAug 13, 2025
Thank you for your feedback. We apologize for the frustration you've experienced with your orders. This is certainly not the level of service we aim to provide. To help us investigate what happened, please provide your order numbers. Once an order ships, tracking information is automatically sent to the email address on file. We will look into your orders immediately and provide you with an update. Our customer care representatives are available Monday through Friday, from 8 a.m. to 11 p.m. EST, and from 9 a.m. to 9 p.m. EST on Saturday and Sunday.


