Michelle
Not such a Sweet Experience
I ordered jars of Savannah Bee honey and paid for expedited shipping ($12.95) which was supposed to be 3-4 days. The honey jars were gifts. I did not receive them until today (12/6) and they were ordered on 11/30. Upon opening the box, the 12 oz. Jar was smashed and honey leaking all over. I called customer service and was told to email a picture which I promptly did as asked. Apparently now they are out of the honey and I am out of a gift I purchased. They have yet to respond to my call and email. No credit. No refund for expedited shipping that wasn’t expedited.
Response from eCosmetics.comDec 7, 2025
Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with your order. Our Customer Care team responded to your email on December 6, 2025, and a representative has reached out again to assist you in resolving this matter as quickly as possible. We have reviewed your case, and the refund for the damaged item and expedited shipping has already been processed. We truly regret that the items were out of stock and that this affected your gift plans. Our team is always available to assist further via email, chat, or phone. Customer Care is open Monday through Friday, 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday, 9:00 a.m. to 7:00 p.m. EST.