eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJan 30, 2026

Thank you for bringing this to our attention. We are very sorry for the delay with your package. It appears that this package is in transit to Hawaii which may account for the delay with USPS. Unfortunately, we are unable to control delays with the shipping carriers, however, we understand how frustrating this would be. We have reached out to you directly via email to resolve this immediately. We can assure you that customer satisfaction is our top priority and apologize once more for any inconvenience. If you need to reach out to us directly, our customer care representatives are available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 30, 2026

Thank you for your kind review! We’re glad everything shipped quickly and appreciate you taking the time to share your experience. We look forward to your future orders.

Response from eCosmetics.comJan 30, 2026

Thank you so much for your 5-star review! We’re thrilled to hear that you found our website easy to navigate and that your order arrived promptly. It’s wonderful to know that our pricing and service stood out compared to local stores. We truly appreciate your trust in us and look forward to serving you again in the future.

Response from eCosmetics.comJan 29, 2026

Thank you so much for your wonderful review! We’re thrilled to hear that you were able to easily find the products you were looking for. Your feedback means a lot to us, and we’re so glad we could make your shopping experience smooth and enjoyable. We look forward to helping you again on your next visit!

Response from eCosmetics.comJan 29, 2026

Thank you for your wonderful review! We are happy you found a great deal and that you found the website easy to navigate. We look forward to you shopping with us again soon!

Response from eCosmetics.comJan 29, 2026

Thank you for your kind words! We are so happy to hear you enjoyed your experience and look forward to your next order.

Response from eCosmetics.comJan 29, 2026

Thank you for your feedback and the 4-star! We’re so glad to hear that you found our website easy to navigate and that you love the product. Your support truly means a lot to us. We understand you have not yet received your order. Your order has already shipped and is currently on its way. You should receive it within a few business days. We truly appreciate your patience and hope the delivery experience meets your expectations as well. If you have any questions or need assistance while your order is in transit, please don’t hesitate to reach out. A Customer Care representative has already reached out to you to provide further assistance and help resolve this matter. Our Customer Care team is available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.

Response from eCosmetics.comJan 28, 2026

Thank you for your feedback. We’d like to clarify that your order has shipped and is currently in transit. It was shipped via DHL on January 23rd, day after it was placed with an estimated delivery date of January 31st. The tracking number is shared between DHL and USPS; DHL handles the initial transit, and USPS completes final delivery. USPS tracking may initially show “label created” until the package is transferred and scanned by them, at which point additional updates will appear. A customer service representative reached out to you via email to further assist. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.