eCosmetics.com Reviews | Read Customer Reviews of ecosmetics.com

eCosmetics.comReviews of ecosmetics.com

4.67,978 reviews
Cosmetics & Makeup
2930 Gateway Drive, Pompano Beach, Florida

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eCosmetics.com

About eCosmetics.com

Looking for eCosmetics Reviews - Is eCosmetics.com legit?Our Mission is to provide our customers with fast, convenient delivery, outstanding customer service, and GREAT prices on the top high-end labels and hard-to-find beauty products on the market.Founded in 2019, eCosmetics.com℠ was created to offer the most popular products, best brands, and fresh new finds you love, all without ever having to leave the comfort of your home. On top of amazing pricing and stellar customer service, we deliver the products and savings directly to your door. At eCosmetics.com℠, we promise to deliver a positive shopping experience by putting you, our customer, at the forefront of all we do.

eCosmetics.com (ecosmetics.com) has 7,978 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: ecosmetics.com
Category: Cosmetics & Makeup
Location: Pompano Beach, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 56% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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eCosmetics.com reviews

7,978 approved reviews, newest moderated first

Vera U.
Sep 27, 2026
Thank you for professional service.
Thank you for professional service.
Response from eCosmetics.comSep 28, 2026
Thank you for your kind words! We truly appreciate your positive feedback!
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JS
Sep 27, 2026
Warning: Charged my card, cancelled my order, and no refund
I had an bad experience with eCosmetics. Their business practices are highly unprofessional: 1. Zero Proactive Communication: I ordered two items, and one went out of stock. They never contacted me about the delay or status—I had to reach out to them repeatedly just to find out what was happening. 2. False Promises & No Shipping: Instead of shipping the available item, they didn't ship anything at all, even though they claimed the order was being sent out. When I checked my account, my entire order was marked as Cancelled. 3. No Refund Issued: Despite taking my payment and cancelling the whole order on their end, they have NOT refunded a single cent. Taking a customer's money, cancelling the entire order, and holding the funds without issuing a refund is completely unacceptable. Avoid shopping here at all costs.
Response from eCosmetics.comSep 28, 2026
We’re truly sorry to hear about your experience and the frustration this has caused. We also sincerely apologize for the delay in our response due to the high volume of emails we’ve been receiving. We’d appreciate the opportunity to look into this matter and address your concerns. Please contact us with your order number so our Customer Care team can review the details and assist you further. Thank you for bringing this to our attention. Our Customer Care representatives are available Monday through Friday from 8 AM to 9 PM ET and Saturday and Sunday from 9 AM to 7 PM ET.
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L
Sep 27, 2026
The worst, slowest support
An absolute runaround trying to request a refund for a damaged package. Sent photos and explanation, only to get no response, then after following up they just ask for more pictures 2.5 WEEKS later and only then will they consider letting my request go to another team that reviews them. They have no record of open box items sold in their live shows so they can't find my order. Just know if you try this new service that you will get no video receipt and no customer service support. Just avoid it. Turned photos and lack of responses over to my credit card company, closed my account and will never deal with them again.
Response from eCosmetics.comSep 28, 2026
We sincerely apologize for this inconvenience. We can assure you that this is not the way we intend for our items to arrive and this is not the experience we wish for our customers to have. Unfortunately we have been experiencing a larger than normal influx of emails at this time, and this regretfully has resulted in a delay in our response time. We kindly ask if you can contact us with your order number so we can investigate this matter further. Our Customer Care Representatives are also always available via email, chat, or phone Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday.
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Rodney S.
Sep 26, 2026
Easy to order with no interruptions and…
Easy to order with no interruptions and trying to get me to buy extra things
Response from eCosmetics.comSep 28, 2026
Thank you for your wonderful 5-star review! We're so pleased to hear that you found the ordering process smooth and straightforward. We truly appreciate your feedback and your support.
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Lisa C.
Sep 26, 2026
I purchased alien refill perfume on…
I purchased alien refill perfume on September 21, 2026 and my tracking shows that it was delivered on August 15, 2026. I still have no perfume refill.
Response from eCosmetics.comSep 28, 2026
Thank you for taking the time to leave a review. We’re sorry for any confusion, as the dates you mentioned do not appear to align with the order timeline. We’ve reviewed your order and can confirm that it has not shipped yet. Once your order ships, you’ll receive an email with the tracking information so you can follow its progress. We’ve also reached out to you directly so we can provide further assistance with your order. We appreciate your patience and look forward to getting this resolved for you. Our Customer Care team is available Monday through Friday from 8 a.m. to 9 p.m. EST, and Saturday and Sunday from 9 a.m. to 7 p.m. EST.
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Janice B.
Sep 26, 2026
Great website great products and great…
Great website great products and great prices.
Response from eCosmetics.comSep 28, 2026
Thank you so much for your wonderful 5-star review! We're thrilled to hear you're happy with our website, products, and prices. We truly appreciate your support and look forward to your next order!
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Jon B.
Sep 26, 2026
A great company
A great company. If you order pay attention to the time frame on shipping. Some items are pre orders and take a couple of weeks to ship. They normally have that information available when items require ship delays. I have ordered 3 times. Very happy with my merchandise. Fantastic prices and items arrived as described. Safe shipping and packaging. This company is awesome. Thank you.
Response from eCosmetics.comSep 28, 2026
Thank you for ordering with us again! It means a lot to hear that you’ve been happy with your items and that they arrived safely. Thanks for taking the time to share your experience!
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Melanie R.
Sep 26, 2026
Your prices are better than getting…
Your prices are better than getting them direct
Response from eCosmetics.comSep 28, 2026
Thank you for your wonderful 5-star review! We truly appreciate your kind feedback and are so glad to hear that you find our prices competitive. Your support means a lot to us, and we look forward to continuing to provide great value.
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