Rachelle F.
I will never buy from them again
I will never buy from them again. They claim I ordered a subscription but I didn’t and they charged my card regardless of my inquiry about the charges. They would not reverse them and had difficult customer service. With so many ways to buy product online - this was surprising. I will buy elsewhere without getting tricked into joining when I don’t actually agree. That is fraud ! I will be disputing this with my credit card company.
Response from eCosmetics.comMar 21, 2026
Thank you for sharing your feedback. We completely understand how frustrating this situation must be, and we sincerely apologize for any confusion or inconvenience. Your renewal order was processed as part of the subscription plan you enrolled in during your initial purchase in January. Selecting the Auto-Replenish option does authorize recurring charges unless the subscription is canceled prior to the renewal date. As outlined in our subscription policy, all subscription orders are automatically renewed unless canceled in advance. If for any reason you do not wish to keep the products you received, you may return them for a full refund in accordance with our return policy. One of our Customer Care representatives has reached out to you directly to help clarify, and a prepaid return label was provided. A refund will be issued promptly once the items are returned. If you have any further questions, our Customer Care representatives are available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.