amandazappier
This company is a scam
This company is a scam. I placed an order for a face wash, and my credit card was charged, but I received an error message stating that my zip code was incorrect—which it wasn’t. Because of this, I never received a confirmation email, and I have no proof that my order was processed.
Response from eCosmetics.comApr 30, 2026
Thank you for sharing your feedback, and we sincerely apologize for any confusion or frustration this may have caused. We want to assure you that our website is fully secure, and all transactions are protected with industry-standard safeguards. We take payment-related concerns very seriously. After reviewing your case, it appears that the order was not successfully placed. In some instances, a temporary authorization may appear on your account even when the order does not go through. This can occur if the transaction is declined by your bank. Please rest assured that no charge was processed, as the order did not go through. Any pending authorization will automatically drop off within a few business days, depending on your bank’s processing time. A member of our Customer Care team has also reached out to you directly regarding this matter. We are always here to help and can be reached via email, chat, or phone Monday through Friday, 8 a.m. to 11 p.m. EST, and Saturday and Sunday, 9 a.m. to 9 p.m. EST.