eCosmetics.comReviews of ecosmetics.com

Response from eCosmetics.comJun 14, 2026

Thank you for sharing your feedback. We are sorry to hear there was some confusion regarding your order and understand how frustrating that can be. Please rest assured, we don't place orders on behalf of customers. We also want to reassure you that our 100% Satisfaction Guarantee means that if for any reason you are not completely satisfied with a product purchased from us, you may return it within 30 days for a full refund. Returns made within 31–60 days are eligible for eCosmetics store credit. Products must be new or gently used to qualify. A representative has also reached out to assist you further with your concerns. Please feel free to contact us directly if you need any additional assistance. We are available Monday through Friday from 8:00 a.m. to 9:00 p.m. EST, and Saturday and Sunday from 9:00 a.m. to 7:00 p.m. EST.

Response from eCosmetics.comJun 14, 2026

Thank you for your 5-star review! We are glad you found the ordering process to be easy and appreciated our wide selection of products and fair pricing. We look forward to serving you again in the future!

Response from eCosmetics.comJun 14, 2026

We're glad you enjoyed your experience. We appreciate your positive feedback and look forward to your future orders!

Response from eCosmetics.comJun 14, 2026

We’re sorry to hear about the delay with your order. Due to recent holidays, some carriers and fulfillment centers had limited availability or closures, which may have caused a slight delay in processing and shipping. For pre-order items, our usual processing time is about 2 weeks, depending on product availability and fulfillment. We understand delays can be frustrating and appreciate your patience while your order is being prepared. Our goal is to provide a smooth and positive shopping experience, and we’re working to get your order shipped as soon as possible. If you have any questions, our Customer Care team is available Monday to Friday from 8 a.m. to 9 p.m. EST, and Saturday to Sunday from 9 a.m. to 7 p.m. EST.

Response from eCosmetics.comJun 14, 2026

Thank you for sharing your experience. We are truly sorry for the frustration and confusion surrounding your order and subscription status, as we always want to ensure a seamless experience for our customers. Upon reviewing your account, we can confirm that the order was processed as a one-time purchase rather than with auto-replenish, and we have no record of any cancellations on our end. A member of our team has reached out to you so we can gather more details and get this sorted out immediately. Our Customer Care representatives are available Monday through Friday, from 8 a.m. to 9 p.m. EST, and from 9 a.m. to 7 p.m. EST on Saturday and Sunday. Please contact us with any questions or concerns so we can quickly assist you.

Response from eCosmetics.comJun 13, 2026

We truly appreciate your 5-star review! We’re glad to hear that you had a great experience with us and are happy with your order. We truly appreciate your kind words about our pricing, product selection, and timely shipping. It means a lot to know we’re becoming your go-to store for beauty essentials. Providing an excellent experience is our top priority, and we can’t wait to welcome you back for your next purchase!

Response from eCosmetics.comJun 14, 2026

Thank you for sharing more information about your order. We're very sorry to hear about the frustration you've experienced, and we completely understand how disappointing it can be to wait for an order without receiving the updates you expected. Due to higher-than-expected demand for this item, there was a delay in processing and shipping your order. We sincerely regret the inconvenience this caused and understand how frustrating the experience must have been. A member of our Customer Care team has already reached out to you and provided a resolution for this matter. We truly appreciate your patience and the opportunity to make things right. Should you need any further assistance, our Customer Care team is available Monday through Friday from 8 a.m. to 11 p.m. EST.

Response from eCosmetics.comJun 13, 2026

Thank you for your 5-star review! We truly appreciate your support and are delighted to know you had a positive experience. Your feedback means a great deal to us, and we hope you continue to enjoy your purchase.