Eco Shield Pest ControlReviews of ecoshieldpest.com

In reading the other reviews I'm seeing a lot of people who state that they didn't know they had a follow up service 30-45 days later, or didn't know that they had to pay back their discount if they cancel, etc. It sounds like most of the people who are mad, didn't bother to read their agreement and the text messages that we customers get when we signed up. I'm not sure it's fair to rate a company poorly for personal negligence. Having said that, the gentleman who came to my door was so friendly and polite. He found issues I didn't even know that I had! The tech that came out was very polite and informative and took the time to explain why I'm having the issues I'm having and how I can help keep my home pest free. I did have some questions, and the people in the office were also very polite and answered all of my questions. This is a great company and so far my home has never been this pest free!

We were clients for a few years. We had construction going on our home so we were forced to postpone two monthly visits. Therefore, without any explanation, Sam from Nashville Ecoshield arbitrarily froze our account. Sam left me a voicemail after not showing up for the last scheduled visit, and then never called me back after I returned his call. I only found out our services were cancelled because I called the main number and waited for 30 minutes to get an answer. Once I finally spoke to Sam he pretty much had a “oh well, that’s our policy” attitude. Totally unacceptable and extremely frustrating. Do not recommend.

The door to door guy for this company seems to be looking for an argument everywhere he goes. One neighbor across the street caught attitude from him. And I have two BIG CLEAR signs Do Not Knock and No Soliciting. This guy knocks, and when I point to the signs he says he "can't read them" and when I challenged that he said that he was dyslexic. Well, now the guys is just being provocative. So I asked for the name of a supervisor and he said it's just his business (obviously not, since he has the logo for this company on his shirt). Then he asked me for a bottle of water. Just read the signs and don't bother me. And if you do, don't lie to me and just try to be provocative, wasting my time. How does passive aggressive hostility increase the brand value?

Stop sending Random people to knock at my door trying to sell me your services even I have big sign. Do not knock at my door. What so hard for your people to stay away from my house ? This Harassment need to stop Specially, somebody have a sign in his front door

Some young guy knocked on my door close to 8pm. First red flag! I don't typically answer the door when salesmen knock, but I was in a friendly mood and he had a friendly face so I went outside to speak to him. Wrong decision. He gave me the hard sell, telling me my neighbors have signed up and how he was going to give me a discount. Red Flag #2. I could tell he was lying because my intuition is strong but I let him continue trying to close the deal. He talked badly about my current exterminating company that has actually been outstanding in their service. Red Flag #3. The guy was telling me how my company eliminates pests (like he really knows) and how his company Eco Shield would do a more comprehensive job. When I told him I was very satisfied with the company's work and how they did a complete exclusion in the attic and crawl space, he looked at a wall and told me, "You have bugs. I can see them." I told him of course you see bugs, we're outside. I don't have a pest issue indoors and that's what matters to us." He then said, "You definitely have bugs inside. You just don't see them now, but you will when the rains get heavy in August because they go underground to escape the rain and then work their way into your house." Red flag # 3. He's not listening to me! I told him I needed to speak to my spouse before making any decision, trying to make a polite exit. I asked him for a card and he didn't have one. Red Flag # 4. He whipped out some laminated card with images of pests and the costs to eliminate them. He guessed incorrectly the square footage of the house instead of asking me what it was. Red Flag #5. He had the nerve to ask me when my spouse was getting home and that he'd come back to speak to him when he was back. Red Flag #6. Really!? After 9 or 10pm? He then asked me what I did for a living and then asked what my spouse did for a living. Red Flag #7. It is none of your business what we do for a living! Please stop trying to be insincerely friendly. It was so obvious he just wanted to make his quota for the evening. The energy of desperation and unctuousness was getting annoying and I was feeling insulted now. Then he told me I was going to miss out on the discount if I didn't sign up by Monday. Red Flag #8. These pressure tactics don't work on everyone. Please respect the fact that many of your prospective customers are discerning and intelligent people. I told him we don't make decisions impulsively and we'd look up the company online. He asked me if I remembered his name, which I didn't. Being polite, I asked him what it was and he refused to tell me. Red Flag #9. What an immature and unprofessional response. I turned to go back inside and he walked away. There were many more Red Flags. Oh! One more. There was no Eco-Shield truck in sight. It was like he just came out of nowhere. I don't trust any company that doesn't give its employees officially labelled trucks or cars to do canvasing. What a waste of my precious energy and his. Though, not completely wasted. We will never again answer the door when an unsolicited salesman knocks. Try increasing the quality of your services, the professionalism and knowledge of your employees and get some honest 5 star reviews and have your customers come to you. Stay away from Eco-Shield Folks.

Stay away from this company! It's a scam!... they sign you up for way to much, then when you cancel, they offer same service for half price, charge you the sign up fee then try to get another $200 separately for another cancellation fee. This company is a total rip off... wish I had known!

Just to be clear, I am rating, as requested, my "most recent experience," which was with Shakari, who came to my house for our final quarterly pest-control application. He was on time, fast, efficient, polite, and personal--five out of five stars! In general, the people who conduct the quarterly treatments are very nice. However, because of deceptive practices (including lying about conditions in our attic and falsely accusing another company of fraud), my rating for EcoShield as a whole is 1 out of 5. Caveat emptor! I have been waiting for this last quarterly treatment and now intend to cancel (I was told that I couldn't cancel until after the last treatment). Good riddance, but all the best to Shakari and his fellow hard workers!

Justin G and Daniel were great to deal with, explained everything very well