Our mission is to deliver an exceptional riding experience through technologically advanced, beautifully designed, and uncompromisingly high-performance electric bicycles and customizable accessories. We are committed to setting the industry standard in customer support, offering premium warranty coverage, a reliable service and repair network, and real-time response capabilities across North America. This mission defines not only eclio USA, but the global vision of eclio worldwide.
Eclio Bike (ecliogo.com) has 22 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
ecliogo.com
Website
ecliogo.com
Category
Bicycles
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 55% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Placed order, then asked if they could change the color and they refunded me $30. After 13 days with no contact I reached out to email and phone # listed on my order. Email was kicked back as invalid. Phone # said the mailbox was full. I assumed they were scammers and were going to claim the $30 refund was a full refund when I never got my item. They never communicated with me at all on shipping, I would only get an answer though paypals dispute office. I did not trust this seller at all due to not being able to contact. I returned the product when it arrived, I wanted nothing to do with this company anymore. Then when I asked to return, they had Fed ex show up SAME DAY THEY EMAILED ME LABEL WHILE I WAS AT WORK. Then I had to reschedule pick up and they sent the wrong people, not ground. Took 3 days to get Fed Ex to pick up package.
CS
Christina S.
My e bike tube has leek at valve stem.
My e bike tube has leek at valve stem.
I believe you can improve by replacing the tube.
Response from Eclio BikeJul 3, 2026
kindly accept our sincere apologies for the issue with your leaking inner tube. This is definitely not the experience we want you to have with our bike.
We want to make this right for you immediately. We are currently restocking our inventory and expect to have them on hand very soon. As soon as they arrive, our team will ship out the complimentary replacement inner tubes straight to your door.
Thank you so much for your patience:)
PS
Peter S.
Best bike I've had. Definitely a head turner
Awesome I got the eclio f02 had it a week now and have put 80 miles on it. It's so crazy comfortable I could believe it charge is long but whatever it's a big battery. I was able to do the unlock process but with city laws had to change it back. I emailed them and they got back the next day it was nice. But really I can't stress to you how much I love this bike I tested in grass, sand, dirt rock gravel. Never had one issue there was also a hill that's like pretty tall i went up in grass never broke speed. Way bigger than I thought thank God cuz I'm 6 foot fits me so perfectly. It has crusie control too. Awesome bike can't get enough of it.
Response from Eclio BikeJul 3, 2026
Wow, 80 miles in your first week! Thank you for such an awesome and detailed review. We are incredibly happy to hear that the Eclio F02 is a real head-turner for you and fits your 6-foot frame perfectly. It’s great to know that the comfort, cruise control, and overall power on hills and rough terrains are living up to your expectations.
Enjoy the long rides, and welcome to the Eclio family! 🌟
MS
Mystery S.
Not what your expecting …
The bike I ordered stated my bike with nfc card, it did not. The charger that came with my bike also did not have a working charger. It too them forever to finally send me a new one and respond to me in the chat bubble. Never emailed me back all the times I emailed them. I reached out several times. There is also no way to unlock the higher speed limit though the bike shows it should go up to pas 9. No matter what customer service tells you to do, that don't work. There is no way to enter a code. The bike is completely locked.
Response from Eclio BikeJun 22, 2026
We’re sorry to hear that your experience has been frustrating, and we appreciate you taking the time to share your feedback.🥹
Regarding the NFC card feature, after reviewing the issue, we found there was some incorrect information shown on the product listing, and we sincerely apologize for the confusion this caused. Once this was brought to our attention, our team reached out with a proposed solution to address the concern, but we have not yet received a response regarding the next steps.
Regarding the charger issue, we understand the inconvenience this caused and arranged a replacement once the issue was confirmed.
As for the speed setting concern, our support team has been actively assisting throughout the troubleshooting process. We provided step-by-step instructions as well as a demonstration video showing how to access the settings. Since the issue continued, we requested a video from your side so our technical team could better identify what may be happening on your specific bike, but unfortunately we have not yet received that information.
We’ve been doing our best to assist with each concern raised and remain happy to continue working with you directly toward a resolution.
Thank you for your patience.💙
MG
Marzena G.
Very good costumer
Very good costumer
Response from Eclio BikeJul 3, 2026
Thank you so much for the 5-star rating! We truly appreciate your support and are so glad to have you as a valued member of the Eclio family.
Happy riding!😉
JS
Jonathan S.
My wife has reached out multiple times…
My wife has reached out multiple times trying to get a response. We resorted to posting our poor experience and need to speak with a human being on your Instagram feed.
Response from Eclio BikeJun 15, 2026
Hi Jonathan,
We’re really sorry to hear about your experience and the delay in getting a response. This is not the level of service we aim to provide, and we completely understand your frustration.
We’d like to look into this and resolve it for you as quickly as possible. Could you please send us your order number so we can assist you directly?
Thank you for your patience, and we truly appreciate you bringing this to our attention.
TR
Tara R.
Speedy communication with original item…
Speedy communication with original item not available and speedy delivery.
Response from Eclio BikeJun 12, 2026
Hi Tara,
💙Really appreciate you taking the time to leave us a review.
We know it wasn’t ideal that the original item was unavailable, so we truly appreciate your understanding and flexibility throughout the process. We’re glad we were able to get everything sorted out quickly and get your order to you fast.
Thanks again for your support — we hope you’re enjoying the bike!🫶🏻
VP
Vivian P.
Awesome bike; instruction manual needs work
It is a fantastic bike; I love it. Having the tools included for putting together the bike was great. I would definitely give it 5 stars if it weren't for the instruction manual. Luckily my husband is really handy & familiar with bicycles, so we were able to put it together fairly easily. Eclio needs to take a lesson from IKEA: list ALL the parts with labels; better photos; better use instructions. Again, great bike!
