Eclio BikeReviews of ecliogo.com

Response from Eclio BikeJul 20, 2026

Thank you for reaching out, and I am truly sorry for the frustration and disappointment you and your daughter have experienced. We want to take full responsibility and get this resolved as quickly as possible so she can start enjoying her bike. To help us pinpoint the exact issue and send you the correct resolution immediately, could you please provide us with a few more details? Where was the bike purchased? (Which platform was the order placed on, and what is your order number?) What specifically happens when trying to charge? Is the charger plug physically not matching the bike's charging port, or is the plug fitting fine but the battery light/indicator isn't responding? Could you provide a short video? A quick video showing the charger plugging into the bike's port and the indicator light will help our tech team verify the exact specifications and expedite a solution. You can reply directly here or email us at [email protected] with these details. We prioritize your case and are committed to making this right for your family.

Response from Eclio BikeJun 22, 2026

We’re sorry to hear that your experience has been frustrating, and we appreciate you taking the time to share your feedback.🥹 Regarding the NFC card feature, after reviewing the issue, we found there was some incorrect information shown on the product listing, and we sincerely apologize for the confusion this caused. Once this was brought to our attention, our team reached out with a proposed solution to address the concern, but we have not yet received a response regarding the next steps. Regarding the charger issue, we understand the inconvenience this caused and arranged a replacement once the issue was confirmed. As for the speed setting concern, our support team has been actively assisting throughout the troubleshooting process. We provided step-by-step instructions as well as a demonstration video showing how to access the settings. Since the issue continued, we requested a video from your side so our technical team could better identify what may be happening on your specific bike, but unfortunately we have not yet received that information. We’ve been doing our best to assist with each concern raised and remain happy to continue working with you directly toward a resolution. Thank you for your patience.💙

Response from Eclio BikeJun 15, 2026

Hi Jonathan, We’re really sorry to hear about your experience and the delay in getting a response. This is not the level of service we aim to provide, and we completely understand your frustration. We’d like to look into this and resolve it for you as quickly as possible. Could you please send us your order number so we can assist you directly? Thank you for your patience, and we truly appreciate you bringing this to our attention.