EasyTotReviews of easytot.com

I bought a little woolen sheep ornament. It was perfect! Beautiful craftsmanship and great customer service!

Excellent customer service! Emma was incredible with communication and perseverance to make sure my package was delivered on time for Christmas despite many obstacles outside of her control. I can’t wait for my children to play with their trapeze on Christmas morning!

Great customer care and toy selection. The stores offer several discounts for recurring members and the shipping and packaging is flawless. I received one toy slightly damaged out of the box, due to manufacturer defects and when I raised my concern by email to the store customer care they immediately responded me with a range of possible fixes on their hand. It's an e-commerce that make you feel heard and valued as a customer.

This company is run so terribly managed I don't know where to start! Ultimately the order was a fiasco. I got notice that it was deliverd, which it wasn't and the company verified that the notice of delivery was a mistake and it was yet out for delivery... never came. Then told it was out of stock with no availability date. I cancelled the order. The owner Emma is a liar and I have emails to prove it ... once I cancelled the order bc it was out of stock she said a credit was issued; however, it was never issued and I had to go through my credit card. Then she wanted me to cancel the dispute because she emailed that the product was back in stock and would be delivered - FAT CHANCE. Over all there were over 12 emails back and forth for 1 order that never came. The company is run terribly and by the way there is no personal contact via phone. Do yourself a favor and DO NOT ORDER ANYTHING FROM THIS COMPANY!

Emma was lovely in helping me resolve my issue even though I cannot physically prove I do not have my backpack. She’s amazing.

I recommend EasyTot. Amazing customer service! They are orientated towards customer satisfaction and solving problems. They answer promptly on emails. Don’t hesitate to order. Regarding my order: Super fast shipping. Item as described. I love it. After my first order I came back and ordered again. They have great deals and prices. EasyTot you are the best!

I placed my first order with Easy Tot that consisted of Christmas gifts for a granddaughter. My order was delivered in two separate shipments. I received a notice for the first shipment in my order that it had been delivered. I was home at the time and checked the area indicted in the delivered notice. There was no package. I gave it an extra day thinking it might show up, but it did not. I contacted Easy Tot through the customer service email and explained what happened. They responded promptly, asked for some order info and wrote again to tell me they were going to resend the items I did not receive later that day. Wonderful customer service!! I highly recommend Easy Tot.

Shipping was great and kit appears complete but this is a Christmas gift so I can not give a complete review yet.