EasyshipReviews of easyship.com

I don't recommend. They lost 2 of 2 parcels, horrible support, and no responsibility.

Easyship processes when dealing with couriers when a pickup of a parcel goes wrong are inflexible and slow. I was told I had to contact the courier (Aramex) to find out why a parcel pickup had failed for 3 days straight. I did this and they identified that Easyship put the wrong address on their tracking Id. They used the return address instead of the shipping address. I then updated the Easyship ticket with what was needed to resolve. The Easyship operator would not use my findings with Aramex to fix the problem. They need to get confirmation from Aramex with no timeline given. This rectification could have been done straight away without waiting for further information from Aramex.

I requested a full refund of our subscription that we have paid since August 2025 via direct debit and this was point blank refused. I wish to escalate this matter to a more senior level. For very valid reasons we did not receive an email requesting us to verify our account. Otherwise we would have surely done so. Unable to use EasyShip services since August was NOT possible because both understanding the screen verification request was NOT clear whatsoever and only became apparent to us in the last 24 hours. Notwithstanding, it is wholly unreasonable behaviour and frankly greed on their part to refuse what is a very valid request. WE WERE UNABLE TO UTILISE THE EASYSHIP PLATFORM & SERVICES. FURTHERMORE, HAD WE KNOWN WE HAD BEEN PAYING FOR A SERVICE WE WERE UNABLE TO USE WE WOULD HAVE CANCELLED THE AUTOMATIC SUBSCRIPTION PAYMENT, THAT WE ALSO HAD NO IDEA WAS BEING TAKEN AUTOMATICALLY FROM OUR BANK CARD. A VERY DISAPPOINTING COMPANY ATTITUDE TOWARDS AN EXTREMELY VALID REQUEST!!!

They charged me for the shipping label which i did not ship. Iys been almost 3 weeks amd they still did not send me a refund. Also today I noticed they charged me extra some "adjusttment " 7.28$ for the parcel which I sent 2 months ago and it says tgat instead of 3.2lbs for 2 dolls which I declared its 13.3 lbs which is totally unreal . And its obviously false info. Seems like a scam.

Failed their verification process and the next thing I know they closed all my accounts and refused to refund my balance into my credit card stating creation of multiple accounts are in violation of their Terms of Service.... How do you process a transaction, take the money and then do a verification check which when one fails the money is not refunded? and you close all the accounts and tell someone the decision is final.... this is not acceptable and it sounds more like a scam...people be aware of this company and how it refuses to issue refunds.

If I could give them negative stars, I would first of all show. My package is delivered after being in 45 days transit no picture verification. Can’t even call to ask a question because the number has too many numbers. Sounds like a scam to me email don’t get back to people.

In my opinion 1 star is is being generous. The only shipping company to ask for identity verification and once valid passport is uploaded and selfie taken you decline it without explanation and refuse to redo verification. You rely on automated systems and clearly value them over interaction with clients. Support is not supportive at all. I would personally avoid using this company ever again.

They have lost at least 10 packages of mine. They lie to you on their website says 4-7 business days but it actually takes more than 1 month. This is the most ridiculous company I’ve ever used. Be aware and they never solved the issue with me. The worse shipping company ever.