EasyshipReviews of easyship.com

They are doing shady stuff with the premium insurance. I purchased full Coverage and they are denying it even though the carrier has approved expect this to Fix immediately. Derek Ecenarro

Absolutely disgusting! Booked one day shipping, took over a week to deliver! Customer service absolutely useless besides chasing you all the time on emails trying to get extra business. Two months after the shipment they've tried to charge me another 50% of the cost for supposed weight discrepancy! The weight discrepancy based on their email was double the submitted weight! Absolutely insane since the weight was spot on and measured with a digital scale. Avoid these scammers like the plague that they are. They were supposed to investigate the shipment delay and refund it, never heard from them on that again!

Garbage shipping service! Card kept getting declined. Called my Credit Union to see what the issue was and they said there was no issue. Easyship doesn't tell me the reason. I will never be coming back to use this company.

They suspended my account for no reason and CASUALLY still keep my balance. They promised to return it to me through the credit card, but I don’t see my money back more than 7 days after. Shame. I opened dispute with my bank.

They charge a full year subscription when I was sure I had cancelled. The charge was still pending on my credit card when I saw it so it was just charged that day. I contacted support and they refused to refund.

Fake inflated original prices so they can then offer you a good discount. I know what Royal Mail's prices are supposed to be. So don't lie and say they're really expensive and you're giving me a great discount. In reality you're just offering regular prices. Do you really think your customers are that dumb?

Easy ship is a complete scam for small businesses. I wish there was an option for zero stars or negative stars. The rates start out very good, then months after you ship a product you get hit with massive fines for alleged over weight or oversize. Example, we ship a product that might have a few ounces in spare parts added on some orders but the most a package will weigh is 15 pounds, most run between 14.5 and 14.75 pounds judged by USPS scales at the post office. The size is always the same, 20.5" x 12.25" x 12.25". The shipment creation website accepts the fractions just fine. We use 16 pounds shipping weight just to be sure. Months later you get an "adjustment" claiming a 21" x 13" x 13" package instead of the actual size, maybe $6.00 in adjustments... wrong but if they are using laser measuring and weighing on the fly might happen on occasion. Then they claim the package weighs 18 pounds and hit you with $27.54 in charges, more than doubling the original cost, wiping out all profit for that shipment and the next two orders. They tend to hit you with two to three "adjustments" once or twice a month. So this first started back in December, a couple of "adjustments", I challenged the overcharge, sent pictures of the same size package, same product, with measurements documented with pictures too. Then several more in January. Challenged them too. Endless delays, "oh, it takes several days to a week to investigate" and once a month you get an email asking for more time to "investigate". They are just wearing you down knowing a business has no time to deal with this crap. They are also judging you to see how patient you are and the "adjustments" increase in size and cost and frequency. After waiting five and six months on the first few challenges I got online, found no phone number to call them anymore (too many pissed off customers?), re opened the original chat messages and while waiting for replies I started researching their reputation and found this site. Oh boy, dozens of small businesses have been scammed by this exact "adjustment" scheme and they mirrored exactly what I have gone through. After six months the easyship rates are no longer competitive anyway. We have never had an "adjustment" on Pirate ship so we are going to use them from now on. Right now I am just trying to recover hundreds of dollars in theft from this company.

Easyship was supposed to update my customer’s shipping address. They confirmed they had done so, except they hadn’t. As a result, my customer had to deal with the issue himself. Then, more recently, I started receiving emails from U.S. Customs asking me for USMCA documents. WTF? I had been shipping to the U.S. for the last seven years with another company, and then for six months with Easyship, and I had never once been asked for such documents. It turns out that Easyship automatically sets CANADA as the country of origin, and there is apparently no way for me to change it. My products are fabricated in China, so no wonder the US customs is asking me what is going on. So now I have to deal with customs issues every single time because Easyship doesn't allow me to enter the correct information when I create a shipping label? The only workaround they offered was to install their plugin into my WooCommerce store. Fine. I spent two hours setting everything up. Then, when I tried to ship a package, the transaction was denied and I was asked to complete an ID verification. I completed the verification, and two hours later they emailed me saying that, for “security reasons,” my account had been disabled. The fact that I had been shipping with them almost every day for the last six months apparently meant nothing. Bottom line: STAY AWAY FROM THIS COMPANY!