EasyshipReviews of easyship.com

Terrible company. Should be easy not turn up. Organised many shipments and they never turn up. The founders must be truly dumb to let this go on. Customer service is good at copy and paste that’s about it KEEEP AWAY

We are appalled at complete lack of customer service. This morning (12 hours ago) Easy Ship constantly rejected a valid Singapore address (Easy Ship is based in Singapore!) and we received zero response to our requests for help to ship our product to our customer in Singapore. Also our customer's phone number defaults to our company's phone number and even worse the software tell us we owe Easy Ship $ 0.51 but does not allow us to pay because they do not accept payments less than $1. This company has serious software and customer service issues. Go elsewhere.

We are using this service for a long time now, but I really wish there is some better competitor. The most frustrating thing is their support is super slow, everyone seems to lack any knowledge and only escalating emails to someone else who actually never reply. We've made a mistake using their prepaid system which resulted in lost over 5k HKD, and even we've provided to the list of ALL invoices from THEIR system and record of payments they still didn't do anything (I mean they didn't refuse the cover the difference, because this case was never solved, only "like-robot" answers they are looking into it... later their simply stop answering our emails. It took us a YEAR (!!!!!!) and we never saw that money back. Later they suddenly changed the invoicing system and old records are not available anymore, not even in the archive. They also lost our packages (at their depo, it wasn't courrier fault) and the compensation is was so low, it wasn't even a good joke. Absolutely disgusting experience considering the money we've spent with them.

My shipment was damaged in transit, when I created my shipping quote and placed my order with easyship.com, the shipping service, carrier and cost was based on the size and weight of my shipment and description of the item I was shipping. My shipment was damaged in transit to my customer, I paid for additional insurance to cover the loss or damage of my shipment through Easyship.com's affiliate insureship.com who has denied my claim due to improper packaging that it should have been crated or palleted which was not a shipping option offered to me on the easyship.com website, which is an error on their part, had they not be able to accommodate my shipping needs based on size and weight and description then I would have went another shipping route. Both companies are fault and I would like to get my customer refunded ASAP! I have computer screen shots showing my limited options on their website of my shipment. Still waiting on them to do the right thing regarding a refund. The bad reviews seem to be adding up and I do not recommend this company to anyone! I have filed complaints with the BBB, business license for the State of NY, etc. I do believe this company is one giant SCAM!

SINGAPORE - I've engaged Easyship for about 6 months avg 3 parcels monthly worldwide. Rate has been slightly higher than local companies but the smooth processes is what attracted me. However... claiming a refund from Easyship is a Nightmare. They need 90 days to process a claim (Despite it being 100% their fault)!!! 15 Mar 2019 - I've engaged their services and pay SGD$800+ to ship 2 parcels to Germany. Only 1 parcel arrived but tracking revealed all arrived till recipient notified me later 1 parcel was missing. Initiated a case with UPS (engaged by ES) and in 2 days, they found my parcel lying somewhere and continued to forward it to final destination. It arrived badly damaged with photos taken as proof. April 1 - The case was opened with EasyShip for a full claim as I've photos proof at point of collection, when it was found at their warehouse and subsequently at the final destination. UPS even collected back the item to validate the damages and returned to destination within 3 days. And with all documents proof, validation by courier all completed. I was told it needed 90 days to process a claim. Whoever they employed to work there must be having a damn good life. Is a 3rd world processing speed when it comes to Refund. Or Easyship is hoping you may forget all about the case. Avoid Easyship if you can. I will provide updates as my case progress along. 28 Apr 2019