EasyshipReviews of easyship.com

I have a small e-commerce business. Easyship courted me for months and I gave them a go for my international shipping. Wish I’d read the reviews here first. Horrible experience. No way to directly contact and emails are unanswered. I have a customer waiting for a package that is held up due to the “uneasy” Easyship website and no way to directly contact. They emailed me before 6am this morning and I responded right back. Near 12 hours later and no response! Where is Jules from easyship now!? That sent me multiple emails every single day. Or Geselle!? Update: nearly 2 weeks have passed. After I wrote this review I heard from Ryan at easyship via email, in response. I also heard, via email, from Ian, in response to the voice mail I left after finding their contact number at bottom of trustpilots listing. And I also phoned again and caught Jake, by surprise, who told me I was lucky to catch him, and again explained in detail the problem I was having with easyship. All responses were kind and seemed authentic in their desire & helpfulness. Last message I received was 9 days ago. Now, no one is responding and I am no further along with the status of my shipment and there is no update via DHL who I’ve also tried to contact but digresses to easyship. I’ve left voice messages, emails and even direct messages on Facebook. I was hoping to update with a positive post and remove my negative feedback - believe all the awful reviews. Easyship is sham. Shame of them.

Easyship will not stand up for you when the shipment has problem. Also, it always ask you to pay for extra fee without showing evidence. And then quickly back down when is asked to show.

This is my second attempt to integrate Easyship to my Shopify account. The first time in May 2020. Let me just concentrate on the recent attempt during July. After one month and about 50 emails exchanged with an incredibly supportive and patient staff member called Michelle from Easyship's Hong Kong office, l had to abandon the attempt. The key issue is that Easyship overrides the conditions of the courier company, which let me explain. We opened an account with UPS only to find that UPS does not ship internationally everyday household liquid brand products like shampoo and liquid bath soaps. So we opened an account with TNT as they will ship everyday liquid products. However, Easyship Hong Kong overrules the TNT service by not accepting the processing of any liquid product over 100ml, and, they are adamant on this policy. It is incomprehensible why Easyship imposes such a condition when they are only digitally processing the order and not the physical shipment, which is the responsibility of the carrier TNT. So l removed the Easyship account. I cannot believe the hours wasted on this exercise. If Easyship would care to review the related policy l would be happy to reopen the account.

First of all, so far Easyship has never solved our problem even once. Second of all, the shipping cost that we book through Easyship has no much difference from we book directly from the courier company. Every time when there is something happened, we have to contact and deal with the courier company directly. The worst case were, we booked Aramex to ship a parcel to USA, we were informed the parcel will be transit in UK, fine, but who will use UK post to send the parcel to USA? In this case we can ship to USA using Singpost too, we don’t need your company to ship with Aramex to UK and use the UK post to ship to USA. We paid for the Aramex service. At the end we want a return for the parcel because we have refunded the customer before Easyship or Aramex can tell us where the parcel is, this is due to they are changing our service from express to postal mail and charged for the express, so they are not able to tell us where the parcel is while the parcel was sending by postal mail, but the parcel was delivered a few days later after we refunded the customer. With no confirmation that the parcel can be retrieved from the receiver, Easyship want us to create another waybill for return, which means they want us to pay for the return shipping charge before they can confirm that the parcel can be returned. Regardless with this case, we booked again using Easyship to send a parcel from Singapore to Malaysia. The shipping provider is J&T, so we thought it won’t go wrong. Who will know that they transfer the parcel from J&T to myGem, then they transfer the parcel from myGem to M express. The parcel sent in April took a month to be updated, customer request refund. We informed Easyship as well as myGem to stop the delivery(we contacted J&T for weeks too, phone never pick up, email never reply.)since we will refund the customer. After we refund the payment to customer on 4th, the parcel delivered to the customer on the 5th! I want to state here, none of the above listed companies can be trusted. For all shippers, if your shipping is fine so far, I'm really glad for you. If you are considering to use the services from the above listed companies, please think twice. We saved $50 probably, but we lost $400 including shipping fee and products. My company will never use Easyship again.

We are a small business based in Singapore and had just completed a crowdfunding campaign. We decided to use Easyship for around 60 of our shipments to the U.S. and EU because of its slighty lower price (by about 10~20%) but it turned out to be a great mistake. The packages were shipped from late Feb throughout late March, and as of today (May 25th) 24 of the shipments have not arrived!: - some shipments to the EU were suddenly declared "returned" or "destroyed", with ZERO prior notification to both our customers (i.e. the recipient) or us (sender). We had expected that at least the sender/recipient would be notified via a note/email/call before a shipment be returned or destroyed - we received none. By the time we request for an update, Easyship just replied that the packages have "returned to sender" statuses BUT since the services that we chose did not include insurance, they may be destroyed at the destination countries and not be returned at all. - some shipments to the U.S. turned out to be even more ridiculous and frustrating. Our customers receive several pieces of shipping label and customs documents (that we had attached to the packages) in their mailboxes with no package! Easyship just said "please contact USPS as the packages are already handed over to them", essentially telling us "you are on your own - good luck! Bye!". USPS's reply? - "please contact the sender". After more complaints, an Easyship executive finally replied with the most frustrating and useless feedback - too bad, this is the risk senders have to take since sender did not buy insurance. There's no way we can help other than recommend that you buy insurance next time! Each of our shipment costs $250 and we paid an average of $50 for each of the shipments. Now we have 24 shipments still undelivered after 3 months - a total of $7500 - ALL GONE! In short: - if you use Easyship, you're on your own once the money is paid. It's like gambling with your money - if you're not lucky, there's nothing you could do to prevent your goods and shipping fee to just disappear. - or you could "buy insurance". But that would wipe out the "slightly cheaper" advantage of using Easyship in the first place. We have been using end shippers (DHL/TNT/FEDEX/UPS..etc) for more than 8 years without a single insurance and none were lost.

So many bookings not collected then not a decent response time about when they will be collected. Very frustrating. Every single booking made with them was not collected on the collection date. Terrible at coming back to you when you try and reach customer service.

Shipment discrepancies____ You can use them to compare the price but think twice before you pay them anything. It looks they provide the competitive prices Actually NO! coz they try to charge you after, me $1918 on top, almost a DOUBLE for 18 small envelopes, <50g, $62 paid (SF express fee) each almost! The reason mentioned was SF express changed those price as 500g. It is totally ridiculous! Why don't you show the prices as 0.5kg on day 1?! I went to the SF dropoff centre myself, if something is not correct, why didn't the staff tell me there? but wanna charge on top after 1 month?! It s definitely not my fault, I won't pay for your mistake! $1918 cost even way more than the total declared value tbh! Absolutely crazy! ZERO CS___ They provide no customer service at all, no hotline, only email and useless FAQ on website, no reply or reply in 3-5 working days with useless info; so I tried to contact the couriers directly myself, but they always tell you to contact easyship back coz they are the middle person who is collecting my money and responsible to contact the courier. Rejected labels____ There's a tricky thing called "rejected labels" which are also charging you money without a sense but luckily I went thru the statement and discovered. And you have to cancel the labels manually for refunds but then I realize it didn't really refund to your credit card but in your easyship pool which means they hold your money. I wonder how many people were being charged for these without knowing this. Easyship please send money back to my credit card. I actually didn't wanna bring this to public, but I am desperate and by my experience in the past month, they got a lot a lot of problems everyone should know.  PS 1. they hid my review on google. 2. just realise so many victims here, if they didn't get me a reply by tomorrow, I ll put this on consumer council. Contact me if you wanna join (5 May 2020) UPDATE at 12:05PM 8 May 2020_____ 5/5 - got the email about $1918 charging on 8/5 6/5 - a staff from easyship called me to say sorry and she said they are contacting SF express. I told them 3 expectations - 1. the reply from SF express / 2. send my Easyship credit back to my credit cards / 3. suspend the charging on 8/5, and she said would tell Finance to follow up. I asked to have her individual email or Ryan's (head of CS) she said no one had individual email, only to support email which everyone in CS can see. I asked her why she is using long distance call instead of staff in Hong Kong to call, she said all CS is in USA and no local CS (ie I have to pay Long Distance fee); at the same time, since I don't really trust them anymore so I sent SF express FB messager to tell them following up the case with easyship 7/5 - staff from SF express called me 3 times to follow up, it is just because I threw them message on FB, NO easyship staff told them about my case before; NO ONE from easyship email or call me for update 8/5 - SF staff called me this morning and said it is because of SF and Easyship system fault, and I m "innocent" and nothing wrong with me and should not be charged with anything; the credit is still in Easyship's hands, no email/call update from them = STILL NO SERVICE at all.

I was charged over Hk$20,000 on my credit cards in “adjustments” without any notification and 2 years after I made the shipments. Are these even real???