EasyshipReviews of easyship.com

Goods not received by my customer. Airway bill no: 33378960495. EasyID: ESSG26331142

We do not get answers to our queries. Only automated reply saying we have received your query and looking into it. not just once but all the time

I was hit with hidden charges after delivery was made. (Delivery took almost a month, far longer than promised.) It took lots of back and forth to get the charge eventually removed, since Easyship couldn't tell me exactly what it was for.

I used Easyship to send a parcel from the UK to Morocco. I selected the option which meant that the sender would pay customs fees and charges (not the receiver). Further Easyship calculated that no customs fees and charges would be incurred in any case. Nonetheless a few days later, I receive an email from the receiver saying that they have been asked to pay customs fees and charges. Cue numerous calls to UPS to try and sort out payment (still unknown whether this has been resolved). No response from Easyship when I contact them to request why this has happened. All in all, I'm probably going to end up paying more than the item is worth in shipping and charges, and have suffered a lot of stress on top of everything. NOT A HAPPY CUSTOMER. Edit: Received an email from “Ryan — Head of Customer Service” who said he would look into the issue and could he be provided with a copy of the invoice for the product. I immediately responded, provided all the information and heard nothing back. Now I’m having to “return parcel” to sender to avoid incurring warehouse fees. Complete waste of money and time. By the way UPS isn’t any better in dealing with this either but that’s for a different review!

Until now, still struggling to use easyship as it cannot fulfill our needs. They said that they can do the services that we need when we decided to subscribe to their company but it seems that it is just all talk after we go to them. I also notice that all good reviews here have some kind of a pattern and those people aren't even a verified customer. PS: I already showed all my evidence to trustpilot from my past review and I won't going to waste my time if I'm not so disappointed with easyship. Reply to easyship: Hi easyship, my main purpose of my review here is to share my genuine experience to other people and what I think of this company, and not to get your attention to prioritize our problem. Regarding with our issues, we have already trying our best to contact you directly to resolve this. If you really think that this is a misuderstanding, you might want to go through again all your tickets and quickly resolve it as soon as possible - that is already sitting their for a few months now without getting any progress. I'm sure you've got lots in there

Have a very bad experience with this company. And also seeing all the bad reviews here have a lots of votes(useful to others). Next time, better to see and read the bad review first rather than the good ones(might be not true).

If there's any way to leave a "negative star" review, I'll give them 5 negative stars. Sent a box out of the country a year ago. Now I get threatening emails saying they'll take action if I didn't pay the balance (but they can't seem to find a way for me to PAY the balance!). Looks like they keep charging additional fees later saying the courier company has charged additional fees. Never experienced this with any courier company in my life! Stay away....no discounts here. You'll pay far more using "Easyship" than you would otherwise going directly to FedEx.com etc. There’s no number to call them. They “explain” how I can pay the balance, but find it absurd that I can’t seem to understand how to do that (by the way, all the instructions given to me were useless, as the options they say DEFINITELY appear in my account screen ACTUALLY DON’T!!! But, I’m assumed to be someone who can’t understand a simple set of instructions!!). I’ve volunteered multiple times to call them, but calling is not an option for “non-premium” customers (customer service???)!!!! Also, they’ll tell you that you weighed your box incorrectly and there’s no way to dispute that!! I strongly suggest you take pics of everything you’re measuring with a measuring tape and also pics of the item on a weighing scale. Truly a horrid experience!!

disappointed again. no reply from customer services again. just ask you to remove bad trustpilot comment. why don't reply my inquiry?