EasyshipReviews of easyship.com

Poor response... we need to wait for longer than usual. we can prefer shipstation/shippo instead and faster resolution

Terrible service. Changed 4 times and now I have to go and fix it

Easyship doesn't reply to any emails, they don't even read them. The only response I received from them was after I reviewed them here yesterday and even then it was clear that they didn't check any of the emails we sent. They will only reply to reviews here because they want to look responsive to potential customers. They have my shipment at UPS’s facility according to their platform but they are not delivering it. This shipment should have arrived on December 8th… that's right, a month ago! Easyship, please respond to me and tell me when I will receive my goods. This is the tracking number: 1Z44R8R36803155497 My business is going to go bankrupt because you aren't doing your job!

Pros: syncs with our e-commerce platform which makes creating shipments easy and convenient Cons: 1. when shipments go missing, it's up to you to get in touch with the courier companies as Easyship can be extremely unresponsive and does not seem to care (since they are just the middleman). 2. in the last month, we had two instances where our parcels were mixed up with other customer's of Easyship's and the labels were swapped, so our customers never received the items they ordered. Very unreliable and scary. 3. we've tried claiming insurance for missing shipments but I haven't successfully processed a claim yet. 4. sometimes Easyship makes adjustments and shipments get charged more even when you input accurate dimensions and you have to look out for it Overall, useful but expensive and extremely bad service when something goes wrong. If a better option comes along, go for that instead

I do not understand how this company operates, never picks up the phone and the software is useless, I had orders delivered over 2 months showing as in transit to customer on my dashboard. They hide behind emails and it seems like i am speaking to robots who are never helpful, if you can avoid them do it at all cost, trust me it will be headache. They are only middle men so they are not really giving you anything extra and trust me when something goes wrong you are better off contacting the actually couriers like UPS or Hermes yourself.

Wasted my time - don't waste yours. Sounded like it had everything I needed - dimensional weight calculations, shipping rules, carrier rates displayed to customers, but virtually none of these things worked. Support was of no help, I have multiple tickets still open with them and it has been a month now with no answers. Wish it would of worked, but after multiple emails, (repeated) screenshots showing the same issues, there were no resolutions. I can easily imagine what would happen if I ran into an issue down the road with them and needed help - it would be nothing.

Can’t recommend this business. Small business owner. I Send 1 package per month and not always with Easyship. I find a $77 charge on my credit card for a “premium account “ This service is for customers who send 1000 packages per month. I didn’t subscribe to this or authorise this payment. Dealing with customer service has been extremely slow and painful... Update! Total of 5 charges of the same amount found on my card !

First time user to send an international parcel; sure the site is easy enough to use but what works at the back end is questionable. My money was deducted from my CC, and the website created the necessary docs, shipment label, etc. so I waited the next day for pickup by TOLL. When the pickup day comes, I waited the entire day but by COB there was no pickup happening, so I rang TOLL as mentioned in their Support FAQ and mentioned their Easyship account number, 209601. Surprisingly TOLL said that the Easyship account hasn't been active for a long time and because of that no pickup, etc. was scheduled in TOLL systems although Easyship has been providing me with a tracking number, etc. etc. That was misleading and a big waste of time! Worse, they don't have a phone number that you can ring and support is only via email which was slow although they claimed that they have 24/7 support! Rubbish service and a big waste of time! AVOID! AVOID! AVOID!