EasyshipReviews of easyship.com

Absolutely horrible customer service - 0 stars. 2+ weeks passed - no answer

Have been using Easyship for over two years, although their dashboard has improved their customer service has gone massively downhill. I have been trying to sort out an issue for 10 weeks now and they just don't seem to care. I will be leaving them for another 3PL service. Would not recommend them!

They charged me for 23kgs when my item was only 1.5kgs and then a redelivery fee (for supposedly 3 attempts) when tracking shows 1 attempt & taken to depot within 2hrs, no other attempts To dispute they asked me for specific photos showing product in box with measurements and weight showing which i did. Its been over a month and still funds not returned!

They lure you in with promises of good rates but afterwards you get charged a second time for what they call a discrepancy and without advising you about it. I have been weighing and measuring each and every parcel to ensure i get the best possible shipping cost but eventually they double charge and they really don't care when you ask for an explanation. They just take more money without notice. Seriously not worth your effort or money. Find a much more reliable and trustworthy company

Contacted them twice to close my account. Just ignore me and continue sending emails.

Hi Ryan, I did not get any info and help I did asked. I only get auto-anwer about how busy you are. I'm really did NOT understand : 1. Why my shipment to RUSSIA from NJ that was send on Jan 21 on Feb 8 still in USA? 2. Why it is in MIAMI FL ? Oxana Tarynina

Edited: 23/2/2021 The point why I’m posting reviews on Trustpilot is because your customer care had stopped answering my emails once the problem started and the person that I had a number for had blocked my number and any other number I would call from. The fact that you’re simply waiting for UPS to bring the lost box to you is not a solution, it’s doing absolutely nothing. I am the one chasing UPS even though from their perspective I’m not the sender. I even offered to visit their warehouse myself to look for the lost box. Your team here in London has zero initiative. I’ve lost a shipment with a value worth of £24,000 that can cause my business to plunge. You’re not taking this seriously enough; go to UPS yourself, call the police, sue them….I don’t care what you do but it’s better than doing nothing. 28/1/2021 Easyship isn’t doing anything about my lost shipment that I sent 2 months ago so I decided to contact UPS myself; they told me no investigation is taking place so I initiated one myself. After the 8 working days for UPS to carry out their investigation, UPS told me they’re not allowed to give me the outcome of the investigation because easyship is considered the sender. UPS told me they gave easyship an update, but I haven’t heard from them. Yesterday I emailed them asking for the update/status and still no word from them. They almost never respond to emails. This has been going on for nearly two months now. Never in my life, anywhere in the world, have I dealt with such negligence and customer service doing absolutely nothing.

Easyship "flagged" my first review, so I'm reposting it. If you are an e-commerce merchant, I would strongly advise you to STAY AWAY FROM EASYSHIP. This is my first-hand experience as one of their client for 3 years: If it was only the lost parcels, poor logistics services and extremely late deliveries, I would have simply stopped using their service quietly without posting negative reviews, because I know nothing can be perfect and it is hard to start and grow a business. But after I realised (by chance, while looking at my credit card statement for something unrelated) that they charged me hundreds of dollars in the past 8 months, and they subsequently refused to refund it despite black and white emails from their team saying that they would not charge me, I realised that it was not just INCOMPETENCE but also DISHONESTY. I have given them a fair chance to make it right (58 back and forth emails to be precise) but even after escalating to their regional head Eric Mui and their head of customer service Ryan Beardsley. Easyship also has an interesting way to take some extra money from you: there are A LOT of "adjustments" that are charged after the parcel is shipped, due to what they claim to be "chargeable weight discrepancies". I have personally weighted parcels to the nearest gram before shipping them, and still been charged extra $50-60 for most shipments. I have tried to get an explanation but was told that my weight was wrong, so I am assuming that it is part of their business model to lure customers with lower prices and charge them more once it is too late to improve their margins. As you can see from the other reviews everywhere on the internet, many of their other customers have also been experiencing that innovative margin improvement practice. Conclusion: I wish someone had warned me before I started working with Easyship for my business, and I hope that my warning will save at least a few e-commerce merchants all that wasted money and time.