EasyshipReviews of easyship.com

Awful prices awful experience !!

Painfully slow customer service especially if you are in the UK where the time difference means every reply will take 1 day minimum so a week passes quickly with no resolutions. If you send goods from your depot, and it gets returned for whatever reason, it gets returned to Easyship depot instead of your depot and they have no idea where the goods are and just blame the courier despite the fact tracking shows its been delivered to them. They sit on important queries for weeks on end it just means your goods will not get delivered and you will loose customers because of their slow and poor communication and tracking.

I have never known such completely disinterested customer service. Not one question answered while my customers' orders are blocked by a non-functioning "premium" feature that I was upsold. I am losing business but they do not care. They do not communicate. I wish I had read these reviews before handing over my bank details.

Stunning inability to communicate. Shipment fails because of a pickup address not conforming. Yet UPS picked up another package as they have done many times with the same address. Customer service is about non existent. Slow to respond and does not follow through.

Strongly not recommend easyship, I select easy ship to do my shipment from HK to Australia, I submit the label and payment on 14/2/2022, then I chose the SF express pick up service cause I’m already left HK, I select the pick up time and the courier has been no show, the second time the SF courier came and suggest my parent take my shipment to SF store straight away instead of the pick up, so they didn’t pick up my shipment, due to COVID-19 in Hong Kong, it was lock down so my shipment has been pause until April when thing get better, I have been contact to easy ship staff to follow up my situation, at the end the easyship staff recommend I take my shipment to the store then I asked her, will the label I paid before will expiry if my parent take it to SF express after 1 month, she reply there will be no expiry coz I paid, then my parent ship it in April, the original piece I put in easyship is total 81 pieces of cloths, shoes, but the SF express courier said if I ship all of it, it will be triple time of the cost I paid to easyship, then the courier took as much as the cloths of weight where cost close to I paid, I paid to them is $1664, end up the shipment fee is $1475, so I still have $189 left in account, now I received a mail from other staff of easyship that I have a negative balance of -$1272, said that is a adjustment, I didn’t check the account in easyship because I have been communicated with the staff in easyship, after I received a email said the negative account, then I checked everything in the account and shockingly found out I paid on 14/2/2022 and 22/2/2022 my account become $0 where suppose my acc should have $1664, then they said my shipment got sent back, the system has shown the pick up is failed, how could I have sent back shipment when my stuff didn’t even got pick up? She said for the first charge is for my shipment sent back on 22/2/2022, I forward the email of the conversation I had with one of other staff in easyship for the courier no show on 21/2 and 22/2 came to tell my parent take my shipment to the SF store then left without taking my stuff how could ship back happen when stuff didn’t even take by courier, hopeless is I forward to her she didn’t even see it, I sent every of my evidence with the photo to them and after every reply to her with the proof time by time i am get very frustrating and disappointed with the service.

Easyship wrongly charged me $1600 (for a service that I did not request and did not use) after specifically saying that they would not. After dozens of emails to get reimbursed, they "offered" me $800 credit to spend with Easyship, as if I was still gong to use their services after being scammed. I offered them many opportunities to make it right but they chose not to, so I would like to warn other e-commerce merchants no to touch this dishonest company with a barge pole. EDIT 15/06/2022 : As EasyShip just replied in the comment below, they have now taken back the $800 credit that they had initially given me as a compensation for the $1600 they wrongly charged me. Thank you EasyShip! To the other e-commerce merchants out there : you are now warned. Accept whatever EasyShip decides to charge you, be happy with whatever “compensation” they begrudgingly offer you, and don’t post a public comment about your bad experience or they’ll punish you by taking back that compensation and closing your account. That whole experience speaks for itself.

Recently my clients have complained that they have not received items mostly because they were not notified as to their being at a pick-up centre though I paid for signed for delivery. Also, I was hit with extra charges for returns due to incorrect weights - these are parcels deposited at our local post office and weighed before reception by their staff. Our measurements for standard boxed just do not change and I feel cheated. I seldom feel moved to write a bad review but this is a difficult company to work with. Sadly they were recommended by Etsy but I will be on the forum to inform other Etsy users of my experiences.

I have had an awful experience with Easyship. They have made unjust upcharges on multiple shipments which I can prove are incorrect and have ignored my emails for 2 months despite disputing these charges.