EasyshipReviews of easyship.com

Do not use this company. At first their prices seem competitive but they may withdraw more funds from your account later. I used Easyship to send an office printer from Essendon VIC to Perth WA. The parcel contained nothing more than an office printer. The parcel was weighed and sized properly and it came in at a very conservative 14kg’s. On the 14th of June 2023 I was charged AUD$45.41for this service which was very reasonable at the time. However though on the 28th of July 2023 (more than a month later….pffft) Easyship deducted another AUD $42.77 from our account on this basis“Dangerous goods surcharge and Shipment weight adjustment”. When I questioned this second charge Easyship were quick to respond with why I was overcharged, but once I complained and requested a review of this overcharge all communication stopped. I can assure you there was nothing dangerous about the parcel and this extra 3kg’s of weight from the original declaration is absurd. My suggestion, steer clear from Easyship at all costs if you don’t like nasty surprises.

I bought insurance for a package but they're making me jump through every meaningless hoop when everyone including the shipping company says the package is lost, you sold the insurance so pay when you're supposed to pay... asking for a police report for a TRACKED package that went missing mid-way 3 months ago like cmon what a joke how is my client supposed to get a police report for a package that never entered his country it literally says on the tracking page: Missing Mail Search Request Initiated, Missing Mail Search Request ID MRC XX XXXX XXXX May 12, 2023, 11:44 pm (40 days ago) and they ask for all this stuff like confirmation from the client they didn't receive, police report, invoices, statements, screenshots, blah blah this blah blah that... my brother in christ you sold me insurance now its time for you to make good on your end of the contract then i schedule a voice meeting with one of their specialists and they no-show... wow, just wow. EDIT: they denied my claim. They happily took my money, happily failed my shipment and now they refuse to take any responsibility and just want to sweep the entire thing under the rug and wipe their hands of the matter. Disgusting pack of animals. Do everyone you know a huge favor and tell them to NEVER USE EASYSHIP EVER.

Made an international shipment. Tracking shows that it crossed the border. A month later, the package has not arrived. Shockingly, all attempts to contact the Easyship have failed!!! Over a period of weaks [sic weeks] I have sent 6-7 polite and professional messages via their web site. Not a single reply! They are totally unresponsive! Only Easyship can investigate. Without their help there is nothing that can be done. By not responding, in my opinion, this is the equivalent of stealing my package. A lost package is one thing but having EasyShip deliberately send it into never-neverland oblivion is another. Unbelievable, what unprofessional behavior! Easyship is a good company until you have a problem and then they don't know you anymore. Oddly, you have to pay extra for chat (!!) and even more for online assistance. I lost one package with EasyLost but I won't lose a second. Naturally, I would not recommend this company. ----------------------------- 10-Aug-23 ------------------------------ PS. Their woefully belated reply says that they have discussed this topic with me "extensively". This is untrue. Completely untrue. Also note that their reply (the only contact I have had with EasyLie) is almost 5 months from the date of my Trustpilkot review. First contact after 5 months!! My assessment of "unresponsive" stands by itself with merit. Then they attempt to gaslight me for their unresponsiveness. The only contact I had about this shipment was with Asendia (shipper, whom I called) for 3 minutes who instructed me to contact Easyship. Pleasant response from Asendia but zero response Easyship. The only truthful part of their response is about the limited tracking ability. But without their assistance it is not possible to chase-down the package, even if I do all the legwork. When it came to customer support or service they disappeared. And they are uncontactable by any means (without a pricey upgrade in service). After 5 months they return to gaslight the victim for losing the shipment. If they want to prove their Trustpilot-worthiness, then they can recovery the package which still hasn't arrived (or been returned to the sender). How about that? Avoid!

My parcel is who knows where. It has been wrongly classified as containing prohibited items. They haven't bothered to inform sender or recipient. Only found out by checking tracking. They are refusing to deal with anyone. The seller has been told to contact the seller. The liquidation (theft) date looms. Easyship will not correspond with, only the sender but they won't listen to them either. Easyship insists that seed beads are seed and require certification. Glass seed beads have been around for over 300 years, I have many kilos of them, they are certainly not prohibited. A stupid mistake but easyship won't listen to anyone. Blame ebay all you like but the mistake is all easyship.

Horrible! Kickstarter uses easy ship and they are the worst shipping company I've ever seen. They charge double or triple of what other companies charge. Stay away from Easyship. I've been waiting for my order for 4 weeks now and there is no end in sight.

In an era of digital nomad, your service is unacceptable! My bank has restricted my card because I tried to purchase a couple of labels on your website! Because you decided to decline my card! When I reached out to customer service, they just replied “ you have to have an I.P. address in the same country in which the card is issued. You may have to ask someone to log in and add credit to your account so you can create labels.” and closed the case!

These people charge ridiculous amounts for shipping! I was sent a shipping bill on Kickstarter for over $100 - the creator changed to another company and I was charged $35. So where was the other $65 going? Now the same thing is happening on another Kickstarter project. It is an absolute disgrace. Edited to add that actually I did reply to you - I still have my email of that and your response. I am glad that you are working with the Kickstarter creator to find a solution, but please don't say that the shipping charges come from the creator when it is all Easyship.

If you would like to get ripped off sending a parcel then Easyship is a perfect solution for you. Reports of hidden fees and charges, as well as instances of packages being marked as lost but still being charged for, have been made by customers. Furthermore, the company may take money out of your card without your consent after 1-2 months of sending the parcel due to alleged 'weight overcharges'. Disputes for these charges can be difficult and time-consuming, as customers are required to provide proof for each individual parcel. They know for certain that you will not have these and will abuse this method to extract as much money from you as much as possible.