EasyshipReviews of easyship.com

Any time we've had issues, we get no help & the majority of the time we've used their services, it never shows up when promised. Don't even get me started about anything going outside of the US, that's ridiculous & can't even be accurately tracked & the only way to reach out is via email with no response other than them not knowing anything! We, recently, paid extra to get a bday gift to a customer for a little girl & now see it'll be arriving 3 days later than promised. This service is horrible & unreliable!

We are currently having a UPS international shipping issue. Our customer had paid for custom and duties to a package that they never received, due to the fact of missing documents. Which was still sent back to the sender without any notification. Now they are telling us that our customer is not going to get the taxes and duties refunded !!??

It's an absolute nightmare to work with this company in case something goes wrong. Their support is probably handled by someone who can barely read. They lost our package during collection, and they've been asking for the same things for six weeks now, despite the fact that we've provided them with CCTV records multiple times. I can't believe they didn't go bankrupt by now. STAY AWAY.

DO NOT USE FLAT EXPORT for Internation Service. Yes, the initial price is low, but there is absolutely no tracking once your parcel enters Canada. The receiver must contact the local post office and pick up their package (last-mile delivery). Package as of now is 20+ days and likely lost forever with no insurance.

Easyship billed the wrong credit card on my account. I contacted them through email and I have to say the first response was relatively timely. They responded with a generic answer with screenshots of the billing section of my account, showing one credit card selected for shipping costs and one not. They charged the card NOT selected for shipping, which was the problem. So, I emailed back and said that this was exactly the issue and that their screenshots proved my point. They never replied back. I sent another email asking for a call and that never happened either. So I started looking for their customer service number and that number just sends you through a third party advertising loop. DON’T TRUST EASYSHIP!!! Their customer service is nonexistent, especially when they discover they made a mistake.

As bad as it gets I paid extra fees for a faster delivery (5-8 working days). No tracking info, no updates, only delays. Their contact email is not displayed in the confirmation email, maybe hiding somewhere on the website but I actually found it in other complaining comments (help"eta"easyship.com). Let's hope they answer at least. Update: after multiple email exchanges with their customer service, all they could suggest is to get in touch with the party who was sending the parcel because they didn't have visibility on it. So basically EasyShip sent me a payment link with a promise of 5-8 days delivery and took my money without having a clue about when it will be sent. Seems like a profitable business model. My advice if you face with a similar situation: get your money back through your credit card company.

Insane quotes for shipping and import duties. These guys are suggesting $50 shipping and another $50 import duties (andc fees) on a $100 product that ways <1kg. Insane. For those numbers I could collect the parcel in the US myself almost.

Signed up and they have not stopped hounding me. Even worse than if I had defaulted on a loan. Constant emails and phone calls from these people have me 100% sick of them already.