EasyshipReviews of easyship.com

The support AI is smart in handling issues and requests.

After looking at all other options after 10 years of being with easyship I came to the conclusion easyship was still the best choice.

Quick answer to my problem

It was very easy to get the help I needed! Thank you

The support help assistant was very helpful and useful

Everything went brilliantly. Very organised. Always quick to answer messages. Very helpful staff too. Couldn't fault a thing. Thank you to all for the positive experience.

By mistake I upgraded to a higher plan and reached out to customer support within 15 minutes to request a refund as "their policy.." Despite my honest intentions and no plans to upgrade, my request was denied. It was very disappointing. UPDATED --- in less than 24 hours to 5 stars. My first request was turned down, which is why I wrote this review. Lauretta and Sumit went above and beyond to address my concerns. They followed up with ongoing calls to understand the problem and worked diligently to resolve the issue. Their dedication improved my experience, and I can say with certainty that their customer service is real and that they care. Having used their free version for years, I can recommend both their free and paid plans. Well done to handling the issue promptly. Many Thanks.

Good company, solved my dispute with UPS overcharging, so I deleted my old 1-star review and I'm leaving this 5-star review for them. I wasn't asked to, but thought it was the right thing to do. It's a good company and I like how you can see all your shipping options in one place. Saves a lot of time.