Julie A.
Parcel still not picked up 14+ days
I booked a parcel for pick up and it still hasn't been picked up 14 days later. No communication from the courier and seems like lack of support and action by Easyship. Very disappointed! Easyship provided an explanation that Fastway didn't respond to them either. That I needed to cancel the order and book another, with a different courier. I would have liked a little more proactiveness from Easyship. Also, after cancelling the booking with Fastway, I am still awaiting my refund, I had to follow this up also.
Response from EasyshipFeb 16, 2022
Hi julie, Thank you for your feedback. As we've tried to explain, there will be occasions when Couriers do not arrive to pick up shipments as scheduled and we know how frustrating this can be. In your case, we contacted Fastway on several occasions, first to question their whereabouts and then to create a new Pickup slot but unfortunately, once again they did not arrive. Easyship is a site for you to get the best possible courier rate but unfortunately, we cannot be held responsibile for poor courier performance, but we will always do everything we can to get the best possible result for you, as in this case when the refund was provided. All the best, Easyship