EasyshipReviews of easyship.com

Terrible. I specified in the shipment that the letter was containing documents but they marked it as a sale of goods. As a result, the customs charged fees to me. I contacted them but they don't even reply

Easyship customer service is close to non-existent and good luck in getting any help when things go wrong. Support tickets opened for well over a week and despite being told they have been escalated and looked into, no action was ever taken and no timeframe for resolution.

TO EASYSHIP MANAGEMENT WE DO NOT ACCEPT THE OUTCOME. WHAT HAVE THE ENTIRE CLAIMAGE PROCESS REFLECTED ON THE INTEGRITY AND HONESTY OF EASYSHIP?? IT'S NOT ONLY DOLLAR AND CENTS, IT'S THE PRINCIPLES WE ARE TALKING HERE!!! OUR EFFORT IN THE ENTIRE MONTH OF FOLLOWING UP ON YOUR LYING AND BULLSHIT COST MORE THAN SGD58.22!!! 1) AS CLEARLY STATED IN YOUR INSURANCE POLICIES WHICH WE ARE COVERED UNDER!!!!!!!-"Yes - Cost of shipping will be covered in a claim (recommended)", NOW YOU ARE NOT PAYING FOR THE SHIPPING COST? DAYLIGHT ROBBERY BY EASYSHIP IN THE 21ST CENTURIES????? THE REFUNDED SGD147.56 ONLY COVERED THE COST OF THE ITEMS BUT NOT THE SHIPPING!!! 2) THESE ENTIRE HAPPENING WILL BE SHARED ONLINE VIRALLY. A) STARTING FROM THE CLAIMING PROCESS OF THIS HAPPENING, WE WERE TOLD BY CS LAURETTA S.VAAS THAT ONLY SGD19.00 WILL BE REFUNDED UNDER SHIPPING COST. WE WERE PUZZLED (DUE TO POINT1 ABOVE) AND APPEALED. B) AFTER APPEALING, CS ABHISEKH GHOSH UPDATED ALL IS APPROVED - "We have finally got the refund and I have sent it to our finance team to issue it as soon as possible. I will reach out as soon as its processed from our end." C) AFTER ENTIRE MONTH OF LYING AND BULLSHIT, CS ABHISEKH GHOSH UPDATED - "our finance team has confirmed that an insurance claim for this shipment was already processed for the amount of SGD 147.56 on 17th October. As a result, this shipment is ineligible for any additional refunds." SGD147.56 IS THE COST OF ITEMS ONLY! SO THE SHIPPING COST IS NOT PAYABLE EVEN THOUGH THERE IS INSURANCE COVERAGE WHICH WE PAID FOR????????? WE ARE GREATLY DISAPPOINTED WITH THE DISHONESTY, DISINTEGRITY OF YOUR ORGANISATION. WE WILL BE TERMINATING THE SERVICE CONTRACT ONCE IT END ON 16 May 2025. THE ENTIRE HAPPENING WILL BE SHARED AND WARNING TO THE WORLD WHEN DEALING WITH EASYSHIP.

I booked a shipment using the Easyship-offered UPS option. After checking the status a couple of weeks later, the item was still sitting in the UPS warehouse. After contacting Easy Ship, I was told that the shipment value was over their limit. The value was correctly mentioned during the booking, so I was very surprised that they informed me about it after two weeks and not while making the booking. It took another two weeks to return the shipment to us. complete waste of time and money.

I start using this bullshit company they charge me $260 per year and when i added the $250 Balance in middle of shipping my orders they ask for me verfication stuff and i lost over 16 order delay and i would recommend to use something else like Veeqo / Shipwork

Software is easy to use has plenty of issues that you will discover on the long term. Our current issue is that DHL shipments will never work in DDP mode. So end customers will always be charged for taxes whatever terms you select (DDU / DDP) . Please BE AWARE that if you have an issue, the dev team will never fix it.

Horrible customer service. Consistently late with tasks they said they would complete. Charged my account $69 for subscription fee, then locked me out. Would recommend to use another company.

If I could give 0 stars I would. Beware of charges! I shipped something that ended up being packaged incorrectly and paid the overage charges directly to the courier before I could pick up the packages. Months later, Easyship is still hounding me for the money and my account now has a negative balance. I refuse to pay them the money that I paid directly to the courier. Beware - their accounting services and customer service is a nightmare. It will waste so much of your time and energy and one must be extra vigilant about monitoring one's account which will fluctuate with charges that come and go. It has been a nightmare to rectify and it's still ongoing even after submitting documentation.