EasyshipReviews of easyship.com

If you value your time, money, and sanity, run—don’t walk—away from Easyship’s “support” and FedEx’s shadow-billing circus. Here’s how their tag-team hustle works: The Bait I paid $57.46 up front for a FedEx Ground Economy label. I keyed in the EXACT specs—63 lb, 27 × 15 × 16.5 in—verified on my own scale and tape. The Switch Weeks later, Easyship slapped my card with two “adjustments” totalling $35.11, claiming the very same weight and dimensions I already declared and paid for. Duplicate billing, plain and simple. The Gaslight I asked for FedEx’s dimension-scanner file and scale ticket (you know, the data FedEx is required to keep). Easyship’s answer? “Send us studio-quality photos of the box on a scale and a measuring tape on all three sides—or we’ll reject your dispute.” Translation: You prove we’re wrong, even though we can’t prove we’re right. The Sham Evidence Instead of the carrier’s audit file, they sent me a redacted screenshot from their own backend and a “test quote” that anyone can reproduce by typing the higher dimensions. That’s like a mechanic handing you a bill and saying, “Trust me, your engine is shot—here’s a Google image of a blown piston.” The Stonewall Request carrier documentation again? Same canned response. Mention their own terms that FedEx must provide proof? Crickets. Why This Matters Zero accountability: They hide behind photo requirements they know most shippers can’t meet (my shipment contained pillows—try recreating 63 lb of compressed pillows after delivery). Policy tunnel vision: They weaponize internal rules to shift the burden of proof onto you while ignoring the carrier’s legal duty. Money grab: Duplicate charges + hoops designed to make you give up = free money in Easyship’s pocket. Bottom Line Easyship markets itself as a “best-value” shipping platform. In reality, it’s a risk multiplier: you pay twice, fight blindfolded, then waste hours chasing screenshots that prove nothing. If you like surprise bills, circular emails, and Kafka-level dispute hurdles, by all means sign up. Everyone else—print your labels somewhere that respects basic evidence and consumer rights. Would I use Easyship again? Only if every other carrier and aggregator on Earth vanished in a cosmic event—and even then I’d consider hand-delivering the package myself.

Although at first thought Easyship was a nice service and would save me some money on shipping, I quickly found out that they hit you with fraudulent charges every month. I only sell one product and so know the exact dimensions and weight of every shipment. However, every month I get hit with extra fees because, according to them, UPS is passing on extra charges. No information why, just a list of what might be! I raised a complaint saying that I shipped thousands of the same size packages directly with UPS and never got these fees even once. However, since swapping to Easy Ship, I now get these random fees. Total scam and waste of time complaining. These added fees take away my savings and make using the service pointless. Customer service clearly doesn’t care and just makes the situation more frustrating. Avoid and find a company that doesn’t want to rip you off.

I sent a package, computer, to the Philippines using Easyship in November 2024. Within 5 days the package was lost, and undeliverable. I had insurance on the package, but the insurance company made it so difficult to file, I never did. June 20, 2025, my package shows up at my house. I guess they found it. And they are charging me 12 dollars to return my package to me. Not a fan of this shipping company at all.

Would give them negative stars if it were possible. The absolute worst company to deal with. In our experience, the features worked most of the time but not all of the time. That is kind of an issue for a volume shipper. In addition, we had to create 18 different shipping rules to force each carrier option based on customer choice. Every other platform uses basic mappings, but EasyShip needs rules that force the software to select the correct carrier. During initial setup, their system didnt connect with Etsy or eBay as claimed. It was only able to handle a singular shipping option which you will have to automate to default to or it wont import any shipping selection. They claim this is fixed but we cannot confirm as we were too scared to undo the shipping rules to experiment. For your own site, it will be a nightmare as their system will randomly change shipping to the best option in their opinion. You will again have to set up automations to overcome this. Their software does not accurately rate USPS Ground Advantage. It will charge random rates that are not consistent with USPS published Commercial rates. There is nothing to overcome this. You just have to hope you send more packages where they undercharge as opposed to overcharge. The most important quality of a shipping platform is accuracy, and they would get a zero here. As if all of this isnt enough to stay away, they try and force you to use their insurance rather than the included carrier coverage. When you have to file a claim they will slow walk it and claim it takes 2-6 weeks. We currently have a claim we can see on UPS website has been paid and still cant get our money from EasyShip. We tried for over a year to make it work with them, and finally reached our breaking point. We currently have 4 open support tickets and none have been resolved, some dating back 2 months, with no hope of a resolution. You would be better off taking your money and placing it in pile and then lighting it on fire then to give it to these crooks. UPDATE: Although they initially denied our request for a refund of our monthly shipping subscription since we were no longer using it, after leaving this review they reached out and offered to refund it. We accepeted this offer and wondered why it was denied and they only offered AFTER we left a negative review. Then it came, could you change your review or take it down. We denied this request as we felt our review was an accurate accounting of our 15 month experience with EasyShip. It is really sad that companies these days wont do the right thing until you impact their brand image. We wouldnt have left a review had they just refunded us for the monthly fee. We were willing to write off the cost of their system overcharging us or incurring import charges and just go our separate ways. Maybe they will be a bit more understanding for the next customer who makes this simple request.

Someone created false shipments from my account and charged over 3k to international shipments. The email addresses used for the sender are throwaway emails, However, some of the packages (per the tracker) were actually shipped before I discovered the transactions. Still waiting on refunds, I am not sure if it is an employee doing these shipments or what. The first transaction was for a low amount and was sent as a "test" because the shipment name was a city/state. Then labels were created for multiple shipments, making money for easy ship

I've shipped 19 packages through Easyship.com for the last 10 months. 13 packages were not scanned by USPS or shown as still 'In transit'. USPS First class mail postage (called Light Weight Trackable) from Easyship.com has a different format, so USPS normally doesn't scan it when receiving. Easyship.com charges for tracking, but the most of my packages were not tracked by USPS. Easyship.com must change the postage format of 'Light Weight Trackable' or make USPS to scan its postage. I reported this issue to Easyship.com 2 months ago, but they didn't change anything.

They are the worst. They happily take money and package, shurb of responsibility to some third pary. They lost package, waste of time, money and effort. Such a stupid service

Absolutely impossible to get to speak to a human