EasyshipReviews of easyship.com

I signed up for Easy ship for my new website as I was limited to the shipping portal I could use. From the beginning setting it up has been a nightmare with fault that they denied until they finally saw it. Then once it eventually set up, it has been terrible with so many steps to do simple shipments and the trouble shooting has been terrible and repetitive with no results.

Business is a total scam. Their carrier stole my package and didn't deliver it, told me they never picked it up, and wouldn't even give me a refund nevermind compensate for the lost item. Horrible customer service they claim they need "CCTV footage of the pickup" to pursue. Total joke and garbage business, DO NOT USE.

Wasted my time signing up advertising they offer shipping from any country, just to find out they don't in Switzerland. I would invoice their company for the time wasted if I could.

Doesn't work with Shopify I tried several times to try and get EasyShip to work but ultimately could not get it to work with Shopify but when I asked for a refund - I was told it was not possible so I have wasted time and money

Easyship seemed to offer a simple, cost-effective way of shipping a box of books from my hotel in Paris to my home in Sydney. I eventually spent a large part of 2 days trying to sort out the UPS pick up. The Easyship operatives gave me the wrong pickup no. and kept telling me they were 'waiting to hear from UPS' even though the clock was ticking & I had a plane to catch. They even suggested cancelling the pick-up, which would have left me with a 10 kg box & nowhere to go. Two 'scheduled' pick-ups were missed, and when I finally gave up & contacted UPS myself, I found there were NO pickups actually scheduled. The online help for Easyship was worse than useless - it was completely counterproductive. If I hadn't taken matters onto my own hands NOTHING would have been resolved. It's worth paying a lot more not to have such experiences.

Their system has a bug that automatically changes the product origin to China, which caused major issues for me during the period when 200% tariffs were applied to Chinese goods. My customers understandably refused to pay the duties. When I asked to have the parcels returned, Easyship said they'd first escalate to their IT team to fix the bug—only for the IT team to deny any issue. To retrieve my parcels, I was told I had to fill out a physical claim form (they can’t process it online for some reason) and pay an extra shipping fee because the form has to be mailed to me! Completely unreasonable. Their rates aren’t even competitive, definitely not worth the hassle.

I sent 3 parcels with them and after a month automatically they charged my account for wrong dimensions even though this was a lie and they ask you to show proof of dimensions with measurements which who will have? Then a few days ago they charged another $33 for what? They have designed there service very carefully so you cant dispute there charges. What makes people go to them is there rates are more competitive but they took over $30 of me twice unlawfully and automatically from my account. Avoid this company and don’t be fooled by lower rates because you’ll pay much more after extra charges.

At first, the estimated prices on their calculator will make you smile. But the trap springs shut once you start shipping. Even if you enter the exact size and weight of each parcel, you’ll find additional charges at the end of the month — for supposedly incorrect dimensions. To dispute them, you’re required to provide photo and video proof for each shipment. Because of course, we all document every package from every angle, right? And for international shipping — expect an extra $12 per shipment for a mysterious “paper declaration.” You don’t get to choose whether it’s paper or electronic, and support has no idea what this charge even means. They just keep deducting it monthly, and there’s nothing you can do. This isn’t just poor service — it’s a trap-based business model. Be warned.