EasyshipReviews of easyship.com

Real problem of a company. Kickstarter creator here - Lots of inflated / hidden charges and fees. They say one price but then charge another. You will think everything is understood and good to go, but you’ll wake up one morning and there’s thousands of dollars of new charges from Easy ship without an explanation as to what it is or where it came from. Then when you file a ticket when they escalate it, you don’t hear back from them. Avoid Easy Ship at all costs.

Apparently they don’t care and give you the runaround. I was charged $2.84 for a lightweight package that shows $0.74 in the label, but that is not the issue the issue is that “that label” can’t be used because is for envelope only. So I requested a refund because the service was not used. They said it is non-refundable ( #1278707) pics attached. The other issue I was overcharged adjusting shipping fees, the weight FedEx says is 9 pounds in something less than 3 pounds, once again they didn’t want to dispute the charge even sending them picture of the item in the scale (#1272681) and they keep sending me messages they didn’t receive the picture. Unbelievable please find attached pictures!

Absolutely horrible experience. I initially asked for advice on the best way to send an important ID document and followed the recommendation I was given. After the first day, my shipment tracking stopped updating. For a full week, I was repeatedly reassured that the issue had been escalated and was being worked on. When I finally contacted UPS directly, they told me I needed to file an investigation, as it’s not normal for tracking to stop like that. Even then, Easyship continued to reassure me instead of taking action. After I informed them that UPS advised starting an investigation, Easyship suddenly claimed I should have used a different shipping method—despite the fact that this was the method they originally recommended. They never explained what method I should have used. My ID is still lost, their communication has been extremely poor, and the whole experience feels misleading and unprofessional and scam-like. Your reply here doesn't make sense to me, as of right now, I am still waiting for your response and waiting for a refund as the package has been claimed lost. Unsure about what steps you are talking about. Also the instant chat only works during the first 10 day trial period after which you only communicate through email.. I still absolutely do not recommend this company.

I set it up in August 2025 and about an hour after I cancelled it because they hid that basic features were missing. I requested a refund (which I am entitled to under EU colling off period) and after many many emails with support they agreed to a refund. Fast forward to today where I notice I have been billed 4 additional times. I have requested that refund and they have responded that I changed the subscription today (from paid to free). I did this to stop any further billing while they arrange my refund. They claim that the payments are legit. I have proof in my bank that we got a refund and that through the last support ticket they know we cancelled immediately. Apart from today I have never been back into the account. So be warned, they are an unscrupulous company that will bill you after cancellation and then ask you to prove it. It is a scam and if this is not resolved this review will stay right here forever. *20th January update. They say they tried to reach out to me but nothing has changed since I contacted them on Jan 14th. If necessary we will sue them through the European Small Claims Procedure. They say they are 'considering' a refund when this case is very simple. They continued billing me after they acknowledged cancellation in the support ticket in August 2025. They refunded August when we cancelled. There is no ambiguity here, it is as plain as daylight yet they are trying to keep my money.

I have been using Easy ship for 9 months and have had overcharges over $1200 over multiple shipments from Fed Ex through Easy Ship. I have spoken to the Fed Ex Executive Offices and they have told me they have refunded Easy ship. Easy ship keeps making excuses that it will be refunded in 10 days and that was almost 30 days ago. So it is a nightmare trying to get my money back. Being a small business looking for a legitimate shipping company that is not a scam artist. I have been going in circles with customer service. It is a joke that easy ship responds on trust pilot with the email Ha! that I have been emailing trying to get a response and help from.

I do not recommend this, as they dont have real connection with the couriers and constantly lie about parcel status. I lost 2 days with them and will work directly with delivery company

They sent numerous follow-up emails after we said that we aren't interested and requested that they don't send us further emails. Very annoying. The number of emails was between 6 and 10. If a potential client isn't interested, they will be even less interested after daily emails. PS no update received or required just action to prevent this happening to others.

⭐ Very poor customer service and unresolved refund I had a shipment cancelled and confirmed by customer support on October 19 (Shipment #ESCA288043357). No package was ever sent, and the tracking clearly shows that nothing was delivered. Despite this, I was still charged for the shipment weeks later. I contacted customer service multiple times requesting a refund and provided all proof of cancellation, including confirmation from their own support team. I also explained that I chose another courier after receiving CUSMA approval for my products, which avoided an unnecessary $120 tariff fee—another reason this shipment was never used. It has now been weeks (nearly two months) of follow-ups with no refund and no clear resolution. Each message asks me to wait longer, despite the situation being straightforward and fully documented. At this point, I am extremely frustrated by the lack of accountability and responsiveness. A refund for a cancelled shipment should not take this long. I am posting this review in hopes of finally receiving the refund I am owed.