passivepro
Extremely BAD EXPERIENCE RECENTLY
Extremely BAD EXPERIENCE RECENTLY THEY keep lying about the service, They keep wasting time by providing different wrong answer, first of all, you have to wait over 24 hours to get single response with wrong details, their whole system was not working, products were not fetching, not updating on eBay, tracking was not updating, and for over 24 hours, when I added ASINs into easync, they it keeps loading forever and did not pick products details from source Upon reaching out to customer support, after few hours, they send me the wrong answer, instead of mentioning that the system is not working, he pick wrong picture from any other easync account and sent me that, even though that problem was not even exist. so It totally wasted my time, and it's very disappointing that they lie about these issues
Response from EasyncSep 30, 2026
We’re sorry to hear about this experience. We understand how frustrating it is when you’re trying to import products or manage your eBay store and the system does not behave as expected. The issues you describe — products not being fetched, listings not updating, tracking delays, or ASINs remaining in a loading state — are specific technical issues that should be investigated based on the affected account and timestamps. We also understand your frustration with the support response. A delayed response is already frustrating, and receiving information that does not address the actual issue makes the situation worse. We’re continuing to work on improving both our response times and the quality of our support investigations. We would like to review the specific case rather than speculate about what happened. If you contact us with your account details and the affected ASINs/orders, our team can check the relevant logs and support history and clarify what happened. We’re sorry that your experience did not meet the standard we aim to provide, and we appreciate you bringing these issues to our attention.




