Easton Press BooksReviews of eastonpress.com

1. Markups of around 1300 percent for the book I ordered to have the privilege of leather binding. 2. Orders sit 5-7 business days before shipping 3. Emails to customer service take 2-3 days to get a response. 4. while you can cancel your order online as I have you have to dispute the charge with your CC company because these people may or may not even refund your money let along get back to you. Feels like one person runs this company from a basement who is 90 years old and working part time running this what feels like PRINT to ORDER company. The experience is HORIABLE, with INSAINE markups, while being forced to wait for an ETERNITY for any action on any task this company does. ----- UPDATE---- I received my refund shortly after filing the dispute with PayPal and sharing with them the case number. I did receive a refund.

Amazing company. Fast shipping and great response time. Book quality is excellent and beautiful. They have an amazing selection, great for any book collector. Customer service is above 5 stars. Highly recommend.

I ordered a book, they charged me twice so I decided to cancel it all together. They charged me again about a week later and wouldn't refund me until I sent back the book. They could not give me a tracking number however, so I accused them of theft (which it is). After a few more email they eventually refunded me. They never even sent the book. They are an incompetent company at the very least. Avoid.

VERY VERY BAD EXPERIENCE AND CUSTOMER SERVICE. I ordered a subscription book collection, but decided to only get the first book so I called to cancel the reoccurring future books. However, I STILL got charged and was forced to return the second book. Moreover, when I called a SECOND TIME to cancel future shipments, I received an email saying I was charged for a third, much more expensive book. I called (a third time) to ask what was going on, and while the customer service promised that the charge was only pending and would be dropped by my bank after cancellation, her attitude was EXTREMELY RUDE. She got angry at me for calling so many times, even though the fault was clearly on their end for not upholding my wishes properly in the first place!! I am not sure who this lady is, but looking at other negative reviews, I assume it is the same person other people have issues with. Very shady company and will never recommend again to my social circle.

They put a double hold on my card tying up funds that I need (twice the cost of my purchase). When I called them they said that banks/ card companies automatically release the funds after 2 days which they don't do,, when I called the bank they said that the merchant is supposed to release the hold (i.e. most car rental places have a hold on the card until you return the car then they release the hold).

Bandits. I ordered a book, they mailed two by mistake. I marked one return to sender via FedEx. I ended up returning the other. They accused me of keeping one over the phone, so I had to pay for it to protect my credit. Do not do business with these scam artists. Very unfriendly people.

Terrible customer service. Others have already mentioned their employee by name. I asked for a book to be put aside. Their singular customer service employee made the order. Ordered the book and made payment. Got a receipt. After a week of no answer I log in a find the sale deleted from my profile. Upon contacting them I am informed that the book was sold out. This was extremely disappointing. And that cannot be a smart business practice. My other interaction with their costumer service was also frustrating. I asked if a certain book could be expected reprinted. Customer service replied in the negative. But two weeks later it was indeed republished - but I had already bought a different copy. I would advise you never to buy from Easton Press. Buy second hand.

Sold me a nice leatherbound book, which was great! However, they then put my shipping address on a mailing list and won't stop sending me spam mail. The address is my office, which makes the spam mail even more annoying. I've asked them twice over 4 months to stop sending, they said that they would over the phone, and the mail is still coming in. The mail is also made to look as if it's a check, so I'd consider the mail to also be deceptive. While there's no law against sending people mail they don't want, the lack of respect for the customer has made this a terrible experience.