Easton Press BooksReviews of eastonpress.com

Billing and shipping processes are antiquated. I order books and give valid credit card info. My credit card approves the transaction. They do not process the transaction in a timely fashion, so the transaction approval expires before shipping and the process is delayed. Rep on phone says the problem is my credit card, which is standard issue Mastercard from BofA. I have no problems with any other vendor in the world. Easton Press makes very nice books, but they not seem to know how to conduct on-line business in the 21st century. They need to modernize or they will fail.

A terrible service!! Ordered a $224 book on the 6 March and to date, I have NO notification of dispatch and NO tracking information. Who sends $224 book untracked? And of course, I have no book. To add insult to injury, Easton Press Books took a second payment of $180 from my account a week later with NO authorisation or pre-notification! So a total of $404! they ignored my Facebook messages and emails for a refund of the second unauthorised debit, claiming they didn't actually take the funds. What a bunch of cowboys! But something must be wrong here. How can any business operate like this. I ordered books from Easton Press Books 25 years ago and had no problems at all. But now..... Their books are lovely if a little over priced and I so wish I had received the book I wanted for so long. But, be VERY careful when ordering from Easton Press Books - 'Caveat emptor' - YOU HAVE BEEN WARNED!

I ordered a book that arrived damaged. The company was initially quick to respond and then stopped communication for over a week despite me reaching out multiple times. I made it clear early this week that due to the already slow shipping speed, it was now under a time crunch. They finally responded to an email today where I stated I went ahead and gifted the damaged copy as originally intended since there was no longer time to replace it and would be sharing my experience to warn others. Now they are trying to have me send back the damaged copy that I already told them I no longer have so they can send me a new one that I no longer have use for. They also tried to tell me I only “called” them once on the 27th. I exclusively emailed them and my correspondence is fully documented. At this price point, taking weeks to send out a mass produced item without quality control is completely unacceptable. Do better.

Edit: I notice the response from the company attempts to blame me for their dishonest, lying, predatory “promotions”, which I guess is par for the course if you read the rest of the reviews here where time and again their customer service is labeled as rude, dishonest, and gaslighting. Bait and switch. You'll never get my business. Offer "75% off your order" when I spin the wheel. Sign up with email and text for this. Then they send you a link, where the only thing thats "75% off" is 'To Kill a Mockingbird". I don't want that book. Predatory, dishonest, and overpriced products.

We initially had a problem returning a book and getting the order resolved. We were contacted by a Supervisor who was wonderful and resolved any problems. The order seems to be back on track. Great quality.

What a horrible company. After 3 weeks of my order being "pending" with my bank I had to call customer service. They must be horribly understaffed because the amount of attitude I got for having the audacity to call them and ask where my order was next level. They told me the order was canceled from my bank, there was no order,l and that the order had shipped all in the same 1 minute. I called my bank who told me the order had been pending and was good to go the day I made the order. After calling them back and telling them the order didn't go through because they never processed the order the customer service rep got super agitated saying "that's not how it works" but by some miracle after I asked her to process the order, it went through with no issues. She could not understand how the fault obviously was in their end. At no point did anyone ever say something even remotely close to "sorry about that", apparently it's my issue for making the order then several weeks later asking why it wasn't ever processed. Horrible to deal with, what a bush league company.

The books are high quality but the customer service is horrible. The employees are rude, unhelpful and do not give the correct information on shipping. I have waited for gilgamesh since December 5th, called twice, dealt with uncaring, hostile customer service reps who told me the book is on the way, there is no problem with the payment. It is now two days before Christmas, no book and I have been on the customer service line (again!) for a 20 minutes.

Great quality of books. Problem is, everytime we have placed an order, two seperate authorizations show up in our account (double charge) that ties up funds that we otherwise needed for something else. When I called them, they were very rude, and when I tried to cancel the order, the supervisor (in a very sleazy way) said, "buh-bye," and hung up on me. Even my bank (USAA) said that it seemed very "scammy." We put a STOP PAYMENT on their company. If they keep it up, that company will go bankrupt. Will not order direct EVER again. If I want an Easton Press book, I'll find it on EBAY at a cheaper cost.