Collectibles, Inc Carol P.
I have yet to receive my bed set,and JANEY has been HORRIBLE to help me.
I have yet to receive my bed set. I was suppose to have 5 boxes delivered and I only received 4. I've called twice and talked to Janey both times. SHE absolutely never gives me an update. and sounded very put out when I got upset last week when I had not heard anything. The bedset is $1,595.00 and I am furious that I am being put off. At first Janey said it was still downstairs, then when I didn't hear anything I called back a few days later and now she says UPS say MUST have lost it. I paid for this bedset. I have $8,000 worth of other products that I bought from Eastern Accents but can't even begin to hang curtains, etc unless I know I'm getting my bedset. Janey offers no resolution, would not commit to sending me another one. I'm furious. I've been a client of yours for years, I am almost ready to go on social media and other sites and give my opinion and rate Eastern Accents if I don't hear a resolution this upcoming week.
Response from Eastern AccentsSep 14, 2020
Hi Carol, We are very sorry to hear about your negative experience with Eastern Accents. We pride ourselves on excellent customer service so it concerns us to hear that we have neglected to follow up appropriately. It looks like we shipped your full order but UPS lost one box. Jennifer, our National Sales Manager, has just left you a voicemail and sent an email. If you call or email Jennifer back to confirm which items are missing, we will ship an expedited replacement box as soon as possible. Thank you for your patience. Eastern Accents