Eastern AccentsReviews of easternaccents.com

Response from Eastern AccentsMar 18, 2025

We understand your frustration with the color discrepancy between the bedding you ordered and the images on our website and catalog. We strive to ensure accurate representation of our products, and we sincerely apologize that this was not the case in your experience. We regret the inconvenience and added cost associated with shipping the large packages. My colleague Michelle has emailed you with a hopeful solution. We appreciate your feedback and will take it into consideration as we continue to improve our business.

Response from Eastern AccentsNov 1, 2022

Hello Joanne, We are very sorry that you did not receive what you expected. Our customer service department has already reached out for more information and to see what we can do to help. If you have not received their message or email, please let us know here and we will make sure we have your correct contact information. Unfortunately human errors do sometimes occur, but we would like to find out what happened and provide you with the correct swatch as soon as possible. Thank you! Leyla

Response from Eastern AccentsMay 17, 2021

Please accept our apologies for your negative experience with your Eastern Accents order. I have forwarded this message to our customer service team, they will be reaching out momentarily with a solution. Best regards, Tatiana

Response from Eastern AccentsMay 17, 2021

We are so sorry to hear this, please accept our sincerest apologies for any inconvenience this might have caused. We are getting to the bottom of what happened, our customer service team will be reaching out momentarily with details. Regards, Tatiana

Response from Eastern AccentsApr 5, 2021

Thank you for ordering from Eastern Accents. We are very sorry to hear the items didn't work out for you. The UPS Ground charge for shipping the 3 boxes is $234.77. It absolutely does not sound right that you would have been charged $1000. Note that this charge would have come from the shipper you used, not Eastern Accents, and we strongly encourage you to question the charge with them. A full refund for the order, less $130 shipping charge, was credited to your credit card on April 1. Note that Eastern Accents only refund shipping charges in the case of manufacturing error. Please refer to our website, or your Order Confirmation for our complete Return Policy. We hope that this response was helpful. Do not hesitate contacting our Customer Service Department at (800) 282-1671 if you have any further questions. Best Regards, Eastern Accents